Laundry Service
These four types of laundry service are provided.
What are Same-Day, Express, Overnight, and Sunday/Holiday?
Parker and Quinn serves breakfast during these times.
What is 7-10 weekdays, 8 am- 3pm for brunch on weekends?
A VIP3 means this.
A guest celebrating a special occasion.
The BESTAV rate code is this.
What is a direct booking at the hotel for the best available rate? Can be cancelled directly with 48 hours' notice.
An Empire State King room number ends with this number.
What is 1?
Same-day laundry is returned at this time.
When is 7-9 pm that day?
Winnie's is closed on this day.
What is Sunday?
True or false: A Tablet booking is a VIP.
True! Can you name what VIP they are marked and perks for their reservation?
True or false:
You can modify a reservation with the rate code MEEXP.
False!
A guest booked a Studio King room, but wants something quiet and away from the elevators. These are the best options.
What are 10, 11, and 12?
A 50% surcharge applies to these laundry services.
What are Express, Overnight, and Sunday/Holiday?
Room service closes at this time.
When is 10 pm?
What is a sales client?
What are incidentals?
The smallest room layout in the hotel is this.
What is the 09?
Express pickup is between these times.
What are 9 am and 2 pm.
The gym is open at this time.
What is 24 hours?
An AMEX Hotel Collection is marked this type of VIP.
What is VIP15?
This is an example of a hotel collection rate code.
What is CSAXHC OR CSAXHCEG.
A guest books a Deluxe Double Queen room and wants a quiet room. The best option for them is this room.
What is an 08?
A mid-stay guest calls for laundry at 11 am, but does not want to pay the 50% surcharge. This is what we can do.
What is collect the laundry and send it out for next day service the following day?
The rooftop is 21+ at these times.
When is 6 pm Monday-Saturday?
One of these is not an AMEX Hotel Collection Benefit:
*Room upgrade (subject to availability)
*Welcome treat in room
*Early check-in (subject to availability)
* $100 experience credit
What is a welcome treat in the room?
A corporate rate code typically begins with these letters.
What are NG?
True or false:
All 14 and 15 lines are connecting Studio King and Deluxe Double Queen rooms.
False!