Debit card
Limits reset at what time.
3 AM EST
Debit Card Maintenance Deposits> Debit Card Limit and Cash-Over
Do we 2nd lvl to reset pin counter.
Yes
Payments One Deposits> Clearing PIN Attempt - CEG/FO> Step 1
What should we do if AH has multiple cards on account.
Debit Card Maintenance Deposits>Issuing New/Replacement Debit Card - Deposits > step 11
When can debit card info be released. (ex. status/ last4 of card #.)
After 2nd lvl
Confirming & Providing Account Information Deposits> Providing
When are replacements for expiring debit cards are automatically sent during
the first 5-7 days of the month the debit card expires.
Debit Card Maintenance Deposits>Issuing New/Replacement Debit Card> Notes
what must you edit for ATM limit increase?
System Location: Withdrawals > Online Daily field. & Total Debit Activity > Online Daily field.
Change date- Enter Today's date (Begin Date field) > Tomorrow's date (End Date field).
Payments One Deposits>Limit Increase >Step 2
what level of verification must be done for any money movement.
2nd lvl
Money Movement Deposits>Official/Cashier's Check and Internal Transfers >Step 12
If an AH has been authenticated, how should they be transferred.
Warm transfer
Call Transfer deposits>Call transfer general handling
when requesting a new debit card and the address has been updated or a new address has been added in the last 24 hours what must you do
open 2nd atlas and order by written request.
Debit Card Maintenance Deposits>Issuing New/Replacement Debit Card - Deposits
>step 9
what must you edit for POS limit increase.
System Location: Purchase > Online Daily field & Total Debit Activity > Online Daily field.
Change date- Enter Today's date (Begin Date field) > Tomorrow's date (End Date field).
Payments One Deposits>Limit Increase >Step 2
when is the new ACH tier Limit applied and what are those limits.
Tiered limits apply when external accounts are linked through TD verification option
$500- $50,000
Funds Transfer Deposits>DB Initiated External Transfer Limits
when warm transferring to another dept what info can be provided and what must you ensure.
Act # or SSN- ensuring the account owner is on hold and unable to hear the conversation.
Confirming & Providing Account Information Deposits> Providing information> Account Manager (Internal Transfer)
New limit increase amount for ATM and POS
ATM: $2,000 or less
POS: $15,000 or less
Debit Card Maintenance Deposits>Limit Increase - Deposits/Dispute Investigations Team> Step 4
Which app in payment one is used to search for profile.
Payments One UI
Payments One Deposits>Profile Search> Step 1
what steps do we take if a debit card is Lost/ stolen .
1.review recent transactions w/AH
2. reissue debit card. after 2nd lvl Click on the debit card > applicable option (Card Status drop-down) > Reissue Card check box.
Debit Card Maintenance Deposits>Issuing New/Replacement Debit Card - Deposits > Step 3, 11
What information can be confirmed if an act is under review/investigation
No information can be confirmed until review or investigation is complete.
Confirming & Providing account information>confirming info> step 1
POS limit for New and Existing AH
New AH: $2,500
Existing AH; $5,000
Debit Card Maintenance Deposits> Debit Card Limit and Cash-Over
When address shown in Payments One does not match Atlas, where do you edit it in Payment one
Payments One Deposits>Address Update - CEG/FO
Can an AH change PIN through the IVR if they are calling in with a phone number that is not on file.
No, as the phone number is not recognized and therefore we are unable to assist them via the IVR
deposits IVR job aid> debit card flow
what are 2 thing that can not be provided on a call
any 2 below
Confirming & Providing Account Information Deposits/BFU/Retail Branch Procedure> Providing>Cannot Be Provided