Web Selfstorage
What are the Gate Access hours for the Storage location? 721041
What is.........yes, show in WebSelfstorage or say the access hours.
How long do we aim for support calls to be?
What is 1-3 minutes
What status should we be in when we are ready to take calls?
What is Ready status
What is the best phrase to use when the customer tells us what they need?
What is " I'll be happy to help"
How should the Schedule 3 Advisory be read?
What is verbatim?
Can you show which methods of payment are accepted at location 764042?
What is.........yes, I can in WebSelfstorage/show or list the forms of payment.
How long into the call do we aim to ask for the credit card?
What is within 2 minutes
What status should we be in when joining a meeting?
What is the meeting status?
What is the best response when a customer thanks you for your help?
What is "You're welcome, it was my pleasure"
Should we give a time or time frame when scheduling will be reaching out for a the Schedule 3 Advisory?
What is no, we should not?
When are late fees applied for Entity 721041?
What is.........yes, I can in Web Selfstorage or at 3 days late, 15 days late, & 30 days.
What if all of the locations in the scheduling page are red. What should the next step be?
What is Move to the next page and read the scheduling advisory?
What Finesse Status should we be in when calling the customer back in case of a disconnect?
What is Disconnect CB?
How should your greeting come across?
What is upbeat and ready to help?
What should we ask for immediately after reading the Schedule 3 Advisory?
What is the preferred method of contact?
I need to change my storage move in date, can you help me? Entity 807072 (last name Jagers)
What is.........yes, I can in WebSelfstorage
How many locations should you check before setting up the reservation to go to traffic?
What is 10 locations or 2 pages?
What status should we be in when we need to step away for a brief moment?
What is Other status?
What is important to share with the customer at the end of the call?
What is your name?
How should we sound when reading the Schedule 3 Advisory?
What is confident?
In what section can we see if an account has 24-hour access?
What is in Services?
What can we do to make sure we are following the call process and providing effective and efficient service?
What is control the call?
When should we put ourselves in Customer Call Request status?
What is We should not use Customer Call Request Status.
What is something important for the customer to hear during your call?
What is your smile?
What are we guaranteeing in a Schedule 3 Advisory situation?
What is a callback from scheduling?