DVR
I need assistance in getting/finding my Digital Vaccine Record
What is DIGITAL VACCINE RECORD PORTAL CHECK WORKFLOW
DVR script pg. 10
Vaccine:
Do I need a 2nd bivalent booster?
What is Will the COVID-19 vaccine become a yearly or routine vaccine?
Vaccine script pg. 36
County Directory Spread sheet is found..
What is Agent Tools?
Caller says:
I am returning a voicemail I received.
What is Returning Voicemail?
AHVT script pg. 14
DRE TRACKER: Where can I find the complete guide to Residential Tenants' and Landlords' Rights and Responsibilities?
TRACKER CATEGORY: What is General Information?
A paper vaccine card replacement
What is What if I need to replace my COVID vaccination card? (INFO RELEVANT FOR COVID VACCINE RECORD ONLY)
DVR script pg. 28
What section is: The end of the COVID-19 public health and national emergency declarations.
What is LATEST NEWS AND MEDIA?
Project script pg. 1
Running late or being absent.
What is Call Attendance line.
Caller says:
All I want is a vaccine appointment, I do not need transportation.
What is Schedule Appointment?
AHVT Script pg. 21
TREATMENT TRACKER: I have covid and am looking for treatment.
Which category must you ALWAYS select on every call?
TRACKER CATEGORY: What is..
3.How did the resident know to call regarding treatment?
Federally certified technology partner for secure digital identity verification.
What is ID.me?
DVR script pg.32
COVID TRACKER: A copy of my birth certificate.
TRACKER CATEGORY: What is LATEST NEWS AND MEDIA
What is Important links?
Caller says:
"I need transportation to a Covid 19 vaccine appointment but do not have medi-cal."
What is Medi-Cal plan determination?
AHVT Script pg 29
caller is asking if they can get Paxlovid to keep on shelve in case they get Covid.
What is TREATMENTS & THERAPEUTICS: OPTIONS TO PREVENT COVID-19.
Test to Treat script pg. 18
MISSING vaccine doses on GENERAL Digital Vaccine Record
What is NON-COVID VACCINE RECORDS MISSING/NOT FOUND
DVR script pg. 16
TRACKER: Call comes in on Influenza line but the caller has questions in regards to Safe Schools script. When filling out my tracker I will put this in Menu Select..
What is Internal Transfer?
Execute Call Survey
What is RED disconnect button?
How do we tracker AHVT calls?
SAFE SCHOOLS TRACKER:
Types of masks allowed
TRACKER CATEGORY: What is 3. K-12 Schools Reopening Framework and Guidance - Safety Standards
Misspellings
Inconsistent dates
The name of an unfamiliar manufacturer or provider
What are signs of a fraudulent/fake
COVID-19 vaccine card
DVR script pg. 22
Isolation for Homeless man with Covid
What is I think I have COVID-19, how can I self-isolate when I’m homeless?
Project Script pg. 81
Quality Policy Percentage
What is 90%
I accidentally requested help for transportation to a vaccination appointment.
What is If caller does not need any type of service ?
AHVT script pg. 6
When the caller is asking for medical advice or recommendations.
What is I apologize but I am unable to provide medical advice or recommendations. Please contact your healthcare provider?
Basic script pg.10