SCNG
What does SCNG stand for?
Southern California News Group
What does BANG stands for?
Bay Area News Group
In subscription Tab - Schedule
In which icon can I insert a complaint?
Emoji Face
What is Convenience Fee how can it be avoided?
Is a charge the company does for the printing and delivery of a renewal notice. To avoid it subscriber needs to enroll in EZPAY.
How many daily publications does SCNG have?
11 Daily Publications.
How many daily publications does BANG have?
4 daily Publications
Where in DTI I can see if the customer is enrolled in EZPAY?
Subscription tab - Publication - Bill Method
What does LockBox means on DTI?
That customer mailed their payment.
When do we charge Convenience Fee for BANG and SCNG?
BANG - Mailed payments
SCNG - Mailed and Phone payments.
What is the delivery timeframes for SCNG?
Mon - Fri 6:00 AM
Sat 7:00 AM
Sun 8:00 AM
What is the delivery timeframes for BANG?
Mon - Fri 6:30 AM
Sat 7:00 AM
Sun 8:00 AM
Where in DTI I can send a message to the carrier?
Messages
What is the expiration date on this account 900006818?
Expire date
What is a Premium Edition and how much is it?
Magazines send out during the year including the Thanksgiving Edition annually at an additional cost of $5.95 each.
What is their Frequency of Delivery for SCNG?
Monday - Sunday
Tuesday - Sunday (only WDN and RDF)
Sunday Only
Online Only
What is their Frequency of Delivery for BANG?
Monday - Sun
Thursday - Sunday
Sunday Only
Online Only
How in DTI I can Opt Out from Premium Editions?
Demographics - Subscriber - Wanto to opt out of premium editions - Yes
Update Delivery Instructions and Placement on 900006818 for Porch Delivery.
Occupant - Modify - Request
Placement - CustCall - Placment - Porch
What is our policy for Vacations Interruptions and where does the customer can find it?
No credit is given the first 30 days of vacations and customers can find our policy in renewal notices and ARBITRATION AND REFUND TERMS
Mention 4 Daily Publications from SCNG?
Los Angeles Daily News (LADN)
Torrance Daily Breeze (TODB)
Redlands Daily Facts (RDF)
Orange County Register (OCR)
Mention 4 Daily Publications from BANG?
East Bay Times
The Mercury News
Marin Independent Journal
Santa Cruz Sentinel
On account 900006818, there is a Premium Edition on 06/08/21. For how much was it?
Transaction Box - 06/08/21 PremWDN - Adj $5.95
On SCNG 900006818, show how to pull Renewal Notice
Transactions Box- Renewal Notice - View Renewal
Mention 3 Benefits of subscription
- All Access
- Member Rewards
- Can manage accounts online (report delivery issues, make payments, place vacations)
- Receives paper in the confort of their homes
- High quality journalism