Thank Gosh It’s the End
What do we clean as the priorities the last day of school?
Trash, Restrooms, Cafeterias, Kitchens, Office’s
If they work the entire summer they gain 5 extra personal days, can work different shifts and schedules, get offered health benefits on FT positions.
The week after school gets out you have a customer requesting help moving out of her room, removing staples from bulliten boards, stuff off the ceiling, large amounts of trash out and and taking stuff to her car for her. What do you say?
We will absolutely take the trash out and get the stuff to your car but the rest of the items we will take care of in our normal general cleaning.
What order do we usually clean schools in?
Elementary first or last?
Secondary when and why?
Elementary Schools done first - goal is end of June (These teachers come back first) Admin over July 4 usually only open week. High Schools done 2nd - goal is end of July (they have athletics, orientations and events in Aug) Middle Schools last - Lowest Priority to return before the end of Aug.
Your staff broke a customer item (drinking fountain, glass window, door, teachers desk, bookshelf etc..)
What do you do?
Contact your RDO immediately and report to the customer with an apology.
Teach Team Members to report this to you immediately, don’t wait, don’t cover it up. We know things happen and it is important to do the right thing and communicate promptly.
What is the point of the end of the year refresher?
To send off seasonal employees with a fun impression so they return in the fall.
And
To celebrate the success of the hard work done all through the year.
What is the summer uniform?
Short Sleeve Uniform Shirts, Appropriate length Khaki Shorts, Long Khaki Pants or Jeans if doing floor care.
Badge & Boots are a MUST!
Band Camp is using a school and messes up areas we have already summer cleaned and areas they should not have been in. What do you do?
Describe what is meant by “Start at the ceiling and work your way down” when classroom summer cleaning.
Ceilings (remove art work, strings, change lights, clean shields, dust vents/corners). Windows, Blinds, Walls, Putty, Tape, Boards. Furniture, Sinks, Ledges, Counters. Baseboards, Corners, Scuffs, Thresholds.
Diagram the room, them move furniture AFTER it is cleaned.
You walk a building and find striped carpet that is caused from the cleaning, what do you do?
First find that extractor and unclog the jets before the team continues this process and result. Secondly (immediately before the teacher shows up) use the Whitaker to try to even it out.
If that does not work you will have to extract the room.
The week after school is out, the teachers are still usually in session. How do you staff the buildings and what cleaning do you focus on?
Keep Day staff on first to assist school staff and start summer work. Second shift stays on nights to clean after daily useage of RR’s and offices and secure the buildings. Both shifts focus on summer cleaning of Media Centers, Gyms, Kitchens, Cafes, Locker Complete Cleaning.
What is the call off process for summer?
How do you cover openings?
The same as the rest of the year, call the office at least 4 hours before shift.
First your DC/DS production time covers the area, next you should have a sub that you keep on call for fill in on events/camps etc..
Why do you need to get an appointment date and time with all principals scheduled now for Aug when they return?
To walk the summer work and get their approval or requests for touch ups. Review the upcoming school year schedule staff and revised quality process.
This will count as round 1 of your Q10 for August as TWO FULL ROUNDS WILL BE REQUIRED IN AUGUST!
Describe Floor (summer) Carpet Cleaning in all areas.
Vacuum/Sweep Completely, Edge Vac, Dig Out Corners.
Whitaker is Preferred to Prevent Spore Growth.
If Extraction is needed - Extract Fully First, Then Treat Tough Spots Go Over Again to Remove. Use Fans to help dry time.
What is the number one reason we have to re-do work and why is this a problem?
#1 The CAM did not walk the buildings soon enough to catch the process that is off before it affected results. #2 The CAM/DC did not train/validate correct processes and results at the beginning of the summer. #3 It is a problem because it causes us to have unhappy customers and go over budget. There is no budget or time for re-doing work. It MUST be done right the first time.
What is done to the floors on the last day of school?
Vacuum or Sweep Complete, don’t start moving furniture until floors are clean.
How do your staff know who to call for support from management on what shift?
You need to give them your numbers and a basic outline of what shifts the CAM and DC/DS will be working over the summer.
You get a last minute request to have the athletics area completely summer cleaned the first week after school is out in your high school. This will mess up your entire schedule and building coverage for the week what do you do?
Call your RDO and figure out how to adjust and communicate with the customer to pull all staff to this area to get it accomplished.
Describe the Tile Floor Care Process.
How do you know when to strip and/or recoat?
Sweep, dig out corners/edges, apply chemical, agitate (use automatics EVERYWHERE possible when scrubbing - NOT stripping!) Apply 1 coat of wax per end of day and beginning of day for ample dry time up to 4 coats. Use MULTIFLOWS for cafes, halls, tile gyms, all large areas.
Go look at the machine yourself to try to diagnose and fix it, get James Gee on the phone for help. If it can’t be fixed, proactively KNOW where your equipment is to immediately get another peice moved and up and running.
Why is your HR rep attending your refresher?
To help you make it fun and upbeat, to connect with staff to encourge them to return for fall and to get your choices/weeks for summer fun events.
This is a race to get done, we need you every day. GREAT attendance is a requirement of working the summer which you are rewarded for with 5 paid days off.
You have had to redo work that was messed up by construction and now you are over budget. What do you do?
Contact your RDO to discuss how to handle this with the customer to save hours somewhere else or to charge the customer for the additional work.
At the very least make sure the customer knows we went above and beyond at no charge to make us all look good.
When is the cleaning complete and the team is ok to move to the next room, hall, wing, building?
ONLY When the CAM has walked and confirmed with a door sign for the customer.
You walk a building to find it is suddenly and drastically off track to quality or quantity and has to be redone. What do you do?
Call your RDO, schedule an immediate clean up plan, jump in yourself and use your best productive, best quality staff to get back on track asap! DO NOT WAIT!
We do NOT front load or push back the schedule in the summer - it created trouble every time you deviate!