ATO
What we have to review on ATO?
PII changes, login history, transactions, sofee notes.
Where we can verify Treasury Checks?
On Treasury Check Verification System (TCVS) and remember to always upload the screenshot of it on documents
What do we have to do on IDT with no open products?
Flag and take the task, deactivate profile, disable communications, and add the UID to the Fraud Task Tracker.
What is code R16?
Bank account frozen
What does it means P&D?
Prevention and Detection
We need to add a restriction every time we send an ATO ticket?
Yes, R30 and/or R21.
If you are reviewing a Cashier's check does it needs the respective endorsement?
Yes, Any treasury checks, money orders, or official checks from financial institutions (cashier's check, rebate check, etc.) that come through as a TMO task MUST be restrictively endorsed with "for electronic deposit only at SoFi" or similar verbiage that specifies SoFi.
On IDT with approved CC we have to generate and take the task?
No need to generate the task, the CC team will do it once they have completed the review.
An OBC is mandatory on a Returns 7?
No. There was an update about it on our SOP.
What is the phone number of MET?
855-456-7634
If ATO claiming has been completed and cleared and mbr wants to change PII info what do we have to do?
Run IC and disable 2FA.
Do we accept Credit Card checks?
No, we don't
When we do not need to flag and take the task on the profile?
When we found open products and true transactions.
What is code R03?
No bank account/unable to locate account
Where we see how many vacation days we have?
Lemat
When US called mbr and mbr didn't answer the phone.
What is the reason we use to decline a business check at Ensenta?
FI Prohibited Item
Do we need to fully verified Non mbrs when they are reporting IDT?
No.
What is the main characteristic of the returns 6?
The negative balance.
How many agents are on P&D now? Remember that some of them are already on MET team.
16 agents
If the mbr call us and says that they didn't receive the Fraud Packet after 15 days what we should do?
We have to send an email to fraudpacket@sofi.org
What do we have to do if we do not find a phone number on the Master Bank contact sheet?
We have to search the phone number on Google and add it into the Master Bank contact sheet.
What does the mbrs need to do when they receive the Fraud Packet?
Complete all the form, fill the police report and send it back to Sofi.
When it is mandatory to do an OBC on a returns 7?
When we found that the return is code R29 (RDFI has bee notified by corporate receiver that debit entry of originator is not authorized)
What is Kathy's second name?
Lucia