Fraud
Extensions
Disquals/Blocks
ID Controls
MCU
100
Claimant has an active claim in another state but has been paid on their NY claim, what email do we notify?
After posting a disqualification for wages/claims in another state and the claimant received payments on the NYS claim you need to email Labor.sm.ui.nysfipc@labor.ny.gov as described in the job aide.
100
When does a claimant begin collecting extended benefits?
when they have exhausted their 104 days of reg UI and the claim is not expired
100
If you see "Disq: Y", where do we look to see if it has been liquidated?
Shift f4 in UBWR (Session B)
100
When there is a "do not pay-nfp iss" control on the claim, what do we do?
ID is needed, fill out survey gizmo if clmt has sent in id
100
If there is a "Do not pay-see log" control, what do we do?
Put on mcu tally and read mcu script
200
In what scenario can we tell the claimant about the other state we see in SIDI?
Only if they have a CLAIM in another state
200
If you see a D'd claim, what should the eff date be of that claim?
Day after expiration date on expired claim
200
If there is a New Hire Block in Shift F11 claimant log, and they are asking for back certs, what do we have them do?
instruct the claimant to sign in to their NY.GOV account and complete the online questionnaire online. Do not process any certifications.
If the claimant does not have an NY.GOV account or access to the web, advise the caller to contact the Integrity Line at 877-280-4541 to complete the questionnaire over the phone.
200
What are three forms of ID that can be accepted?
Social Security Card, Driver License, U.S. Passport, Birth Cert, Marriage Cert, EAD, Perm Resident Card
200
If there is a "do not pay-see log" control and an active disq, what do we do?
MCU takes priority, put on mcu log and read clmt the mcu script
300
After you check SIDI for wages/claims in another state, and you see them, what is your immediate next step if they show only wages/claim in another state?
1.)Verify in UBTB or WGE2 that the claimant does not have wages in NYS.
2.) F5 and S in front of state, or IBIQ to see if active
300
When testing new OC eligibility, if the claimant is not entitled to benefits, after we D the claim is it necessary for us to send the call to the state for the extension or will the system automatically pick up the d'd claim as needing the extension?
The system will automatically pick these up provided they have not exhausted their extensions.
300
When would you add a disq?
Fraud docs, claim/wages in another state
300
How long do we tell the claimant to allow us while we review documentation?
Don't give specific time frame, generally a minimum of a few weeks
300
If a claimant has sent in 3 forms of ID and has an MCU Case #, what should you do?
Attach PDF’s of the ID documents in Task Manager
Subject line: MCU Claim, Case ####
In the body of email: Include the claimants Name, ssn, contact info: phone # & email, The above claimants ID documents are attached. The log posting on the claim states: DO NOT PAY – MCU-(Case Number:####), Refer to LABOR.SM.OSI.MAJORCASEUNIT@LABOR.NY.GOV
400
If a claimant calls in and specifically asks to get xferred to PUA IVR - what do you do?
Check SIDI for wages/claim in other state only, and advise them to file in that state (without telling them which state that is, they need to contact their employer if they are unsure)
400
A claimant has to have at least what qualification to be eligible for a new claim after theirs has expired?
10x the BR of their expired claim on quarters after the quarter the eff date is in on the expired claim
400
In which Application Identifier do you add a disq?
Bolts
400
What is the fax #?
518-457-9378
400
When do we remove an MCU Related Control?
NEVERRRR:
Do Not Pay- Other
Do Not Pay- Log
OOC
500
Yes, this is fraud. You've advised the claimant to contact other state w/ wages. What do you do with the claim now?
Do not I or K the claim, we are no longer doing this and a disqualification needs to be added.
- Need to add a control “claim in other state”
- When posting a disqualification for this you need to use the date 01/26/20 as described in the job aide.
500
If a claimant has exhausted all reg ui and euc, what can they do?
File new reg ui claim and apply for up to 5 weeks of pua
500
IN Shift F4 in UBWR When Reviewing the Disq, how do we determine if it is liquidated
500
When submitting ID docs what are the two subject lines the claimant has to select?
First "submit documents" Second "Submit identity documents"
500
If there has been an email sent to MCU sent within the last 30 days do you need to send one?
NO