Transaction Codes
056
What is A Matching Adjustment
Customer wants to file a claim for Online Bill pay.
Who is IBP or Chase Online?
(Speed Dial: Claims Online)
"I have two transactions from Amazon for the same amount. The second charge was unauthorized."
What is Duplicate Processing?
The Godfather (All Parts)
Who is Cantrell?
In 2008, this Movie was released alongside Iron Man and is considered part of the Marvel Cinematic Universe.
What is The Incredible Hulk?
543
What is Debit with PIN Used?
Customer wants to file a claim for a Check that the customer did not write.
Who is UCC or Check Forgery?
(Speed Dial: Claims Check)
"I have a monthly recurring charge where I pay a landscaping crew, but no one showed up to do the work. I want a refund and the merchant told me to call my bank."
Love and Basketball
Who is Tarah?
This Movie is the highest grossing film of the MCU at nearly $2.8 Billion.
What is Avengers Endgame?
515
What is Debit with Cash Back?
Customer has a hold on their check that was deposited.
Who is DR or Deposit Review
(Speed Dial: Fraud Check)
"My cell phone company wasn't supposed to charge me until next week, but they charged me early! I need a credit to be processed NOW!"
What is a Billing Dispute?
(Refer to merchant)
All of the Friday movies!
Who is Angelica?
Chronologically, this Movie comes first in the MCU timeline.
What is Captain America: The First Avenger?
176
What is ACH Reroute?
or
What is an ACH deposit?
Customer has a hold on their Zelle deposit/credit.
Who is EMM or Electronic Money Movement
(Speed Dial: Fraud Online)
"I gave my debit card to my Caretaker for them to buy groceries, but it looks like they made other unauthorized purchases. Can you help me file a claim for these fraudulent charges?"
What is T.P.I. or Third Party Inducement?
The Body Guard
Who is Yhana?
Before appearing as Captain America, Chris Evans played this other Marvel Superhero.
Who is The Human Torch?
002
What is a Pending Credit?
Customer wants to sue Chase.
Who is Escalations?
(Speed Dial: Claims Esc)
"I signed up for a free trial and I only agreed to pay for the shipping cost. Now, this merchant is charging me for more product that I didn't agree to."
What is Misrepresentation?
The Pursuit of Happyness
Who is Marketta?
This Marvelous Actor is the highest grossing actor of all time.
Who is Samuel L. Jackson?