Dispute Types and procedures
Sally calls TCS and has a charge on her account that she did not make.
What is Unauthorized?
Where we file EFTs
What is Links?
Information needed to validate a business customer
What is TIN & signer in SQN
Mady calls CTS because her receipt has the total of 65.75 but her bank account was charged 78.43
What is Incorrect amount?
The time frame for researching an eft (ATM/ACH)
What is 45 days?
Limit on how much money a TCS agent can transfer without approval (Different styling same signer)
What is $250,000?
This entity has the final decision on EFTs
What is Visa/Central Adjustments?
Type of credit given to a transaction under 25 dollars
What is final credit?
Option we select when placing travel notes for vacation
What is C5M/5 (because matt said so)
The name of the email we send when protecting a customers account
What is IFO?
Procedure that follows filing an unauthorized EFT
What is cancel card? (advise)
Always the first and best option for our customer
What is Self Service
Dispute Types that receive immediate credit
What is Reg E disputes?
Questions we should be asking ourselves as TCS agents while researching for EFTS
What is
Matts Favorite thing
What is airhorn?