Policy
What type of animal is considered a "pet" under the policy terms
Dog and cat
If a claim is reported at 1:30pm on Monday, assigned to the PCH at 4:00pm on Monday; by what time does the PCH need to contact the insured?
By noon the following day since the claim was assigned at 4pm Monday
System used to text with an individual involved in a claim
Hi Marley
What template is used to mark liability?
Liability template
What is our Claims Vision
To be a world-class claim operation while demonstrating that a claim doesn't have to be difficult
If the insured has limited collision coverage and is at fault, will we provide coverage for the insured vehicle
No
First Contact Template
What website can be used to check on a police report?
Metro Reporting
There is an unlisted driver on your new loss. You've obtained the recorded statement from both the named insured and the driver. You concluded that there are no issues with the ULD, who do you need to task to clear the ULD and move forward with handling the claim?
No one, you can clear your own ULD
What two things must be obtained from the insured on an ULV rental claim?
What collision coverage allows us to waive the insured's deductible if they are not at fault
Board form
What Triage Level is a collision where the insured struck damaged property
Triage Level 3
2 business days
What website do you use to submit a CSIU referral?
Service Now
What website would you use to run a Carrier Discovery report?
Accurint/LexisNexis
How much would an insured be reimbursed up to for a ride home from the accident scene if they did not have rental car coverage?
There is a PVU on your new claim, how long can you wait to contact all parties while PVU works their portion of the claim?
PVU claims are subject to the same contact standards as a regular claim
If a claim is reported in this system, it will provide more information than what is in FACTS
What is Assured ClaimView
What are the four required elements of negligence?
Duty, Breach, Causation (intent), Damages
What system can you possibly locate adverse claim information
ISO
TNC endorsement has been purchased on the policy, at what stage and/or period would an insured be covered if they were working for a ride share company?
Standby period
What template is used when a claim is reassigned to you?
Reassignment template
Where would you locate the drivers listed on a policy?
Guidewire/YAC/Policy Portal - multiple names for this side
When would you need to do a recorded statement with N2Record?
When there is a coverage issue
Give two examples of a time an underwriting memo should be sent
Garaging issues, owner retain, ULD living in household, registration for vehicle in different state, TNC issues, rated address is different from address NI provided, garaging address is a PO BOX