September - Occupancy
Blank Space - Yardi
Paparazzi -
Online Knowledge
Online Knowledge
She said YES! - Sales
Style! -
Employee Standards
Employee Standards
Shake it Off -
Fun Facts
Fun Facts
100
On a 300 unit community, how many apartments do you need to rent to go up 5% points in occupancy?
15
100
What report shows an agents activity including shows, dismissed calls and follow ups?
Agent Performance Report
100
When does an apartment come off the website during the leasing process?
When the applicant pays the fees
100
According to the SOP, leads should be followed up with a minimum of how many times?
Five
100
If an hourly employee works 9am-5pm and takes an hour lunch, how many hours do they get paid for?
7
100
What is Taylor Swift's favorite number?
13
200
Why should we not look at the "LEASED" percentage in Yardi?
It does not include NTV.
200
If you see a closing ratio of 150%, what probably happened?
The teams did not record all their Shows for the time period selected.
200
What causes a tour to not be available online?
1) Blackout
2) A tour already scheduled for that time frame
200
As a standard, Northland expects what percentage of tours to convert to a lease?
35-40%
200
What is the significance of the town/city on your name tag?
It is where you grew up.
200
What position does Travis Kelce play?
Tight End
300
What dashboard do you need to look at in the BI Dashboard to see how many units you need to rent to hit budgeted occupancy?
Future Occupancy OR Occupancy
300
What should your team members do if this is the Screening Result?
NOTHING!
300
What percentage of renters read online reviews when making a decision about a community?
62%
300
What are 2 discovery questions that are NOT, "When do you need to move? What size apartment do you need? and Who will be moving in with you?
1) What is most important to you?
2) How did you hear about us?
3) Where are you moving from?
4) Etc.
300
True or False: It is OK for hourly employees to take their laptop home to do work from home.
FALSE
300
What is the name of Travis and Jason Kelce's podcast?
New Heights
400
What is Northland's occupancy as of yesterday?
100%
400
When is a follow up considered missed?
48 hours
400
What percentage of renters use the internet to start their apartment search?
72%
400
Why do we allow the office to book concurrent appointments?
Because there is more than one person working in the office (most of the time)
400
If you never hear a Zoom phone ring in the office, what could be the reason?
1) Not logged into app
2) Set for DND
3) Volume is turned down
400
What kind of farm did Taylor Swift grow up on?
Christmas Tree Farm
500
What was Northland's occupancy as of the same date last year?
150%
500
The Queue works on a rolling 7 days. What happens to the leads that go unanswered for more than 7 days?
They disappear from the Queue.
500
Name 3 things Ava can do to help a resident.
1) Tell them their rent.
2) Collect rent payment.
3) Place a service request.
4) Help with end of lease transfer.
500
What is the difference between a soft close and a hard close?
A soft close is a temperature check and a hard close is directly asking for the lease.
500
Are Assistant Managers guaranteed to be paid 40 hours a week even if they only work 38 hours?
No. They are salaried non-exempt meaning they only get paid for physically worked hours.
500
Name 2 out of the 3 of Taylor Swifts cats.
Meredith Grey, Olivia Benson, Benjamin Button