Phone Calls
What is the call recording disclosure statement/privacy notice?
What is...
This call is being recorded and may be monitored.
The application used for processing Regions work items.
What is... SmartFlow.
The screen used for updating policy info and issuing payments.
What is... HAZ1
The letter sent for no renewal info received for Homeowner's Insurance.
What is... The HI212 Letter
How many letters do we send for LPI?
What is... Three
Who do we call if the insurance carrier does not have a website to use and we have not received a declarations page in SmartFlow?
What is...
The insurance agency or insco.
The button used to send the item(s) through the system to be updated by SmartFlow after all policy info is successfully obtained.
What is... Send to Auto Process.
The screen used for submitting notes.
What is... HAZN
The letter sent for cancellation of a Homeowner's Policy.
What is... The HI002 letter
When does LPI go into effect on an account?
What is...
45 days after the canx of the preferred policy.
The voicemail you leave for a borrower.
What is...
"This message is for <Borrower's Name>. Hello Mr./Miss/Mrs. <Borrower's Name>, this is Pauline calling from the insurance center at Regions Bank. I'm seeking to obtain renewal information for the <hazard/fire/flood> insurance policy, for your loan at <Property Address>. If you or your agent would please call us back, one of our customer care representatives will be happy to update your account or pay any insurance premiums that may be due. Please reference your loan number for accurate handling of your account when calling. You may also upload the renewal information to our website, mycoverageinfo.com/regions using your last name, zip code, and the last four digits of your social security number or you can email this information to regions@mycoverageinfo.com as a JPEG or PDF file. Thank you and have a nice day."
The names of the fields you update in SmartFlow if policy information can be obtained.
What is...
The screens used when submitting a task.
What is... TSK1 and HAZN
The screen in Black Knight that is used to send letters.
What is... PL03
What insurance plan can we recommend the borrower look into if they're unable to find coverage?
What is...
Their state Fair Plan Policy.
The voicemail you leave for an agent.
Hello. My name is ____ and I am calling on behalf of Regions Bank. I am calling to obtain renewal information on a <Hazard/Flood/Wind/ETC> policy for our mutual client <Borrower's Name>, at property address <full address info>. If you could please upload a copy of the renewal information to mycoverageinfo.com/agent using the loan number, zip code, and borrower's last name. If you're unable to use our website, you may fax a copy of the declaration's page to fax # 843-413-7805 or email the declaration's page to us at regions@mycoverageinfo.com as a PDF or JPEG file and copy the borrower on the email. Please be sure to reference loan number <loan number>. Thank you"
How to get your hourly statistics (including the items that are tallied).
What is...
The Batch Code used for Special Handling payments.
What is... HSH
The task used when a line needs removed from an account.
What is... SAFBKT
Why is LPI expensive?
What is...
There is no underwriting and insurance is purchased with "site unseen"
The things to say, get from, and confirm when calling the agent.
What do you do if you are not able to process an account?
What is.. call the borrower.
**bonus: send a letter to the borrower as well.
The line most commonly used for Condo Unit Owner's policies.
What is... The 355 Line
The four different tasks that are used for a disbursement stop and what disbursement stop has to be present to use them.
What is...
SAFPO2: Payoff pending stop is N or P and expiration is greater than 30 days.
SAFPON: Request permission to pay when payoff pending stop is N and the payment is due in 30 days or less.
SAFPOP: Request permission to pay when payoff pending stop is P and the payment is due in 30 days or less.
SAFSTP: A disbursement stop exists on the loan - the policy needs payment.
What is LPI pricing based on?
What is...
The coverage amount that was held with the previous insurance company.