Demographics
How do you mark a phone number as "Primary" on the Patient Demographic Form?
What is "Double Click" on the phone number
What button can you use to quickly copy information from one form to another ?
What is the "Pull Info Button"
Before you can add a new patient to the MPI/EPIC, the system will require you to do this first?
What is the "Search the MPI "
What types of documents can be used as Photo ID?
What is "Drivers License, Passport, College ID, or any ID containing a photo"
What is the name of the hyperlink on the LHD where you can you find important registration information such as, forms, policies and procedures and other various registration information?
What is "Registration Job Tools"
If a patient refuses to give you their Social Security number, how would you complete the field?
What is enter all 9's
What information is needed for the patient's Emergency Contact?
What is "Name, Relationship, Phone Number and type of Phone (mobile, home, work)
When you click on "Verify Guarantor" what main function is taking place and why?
What is "Address Verification" because we want to verify that the address is correct for the guarantor because that is who will receive the bill
What is the name of the document that is signed by the patient once, for all facilities, unless it is revised?
What is "Notice of Privacy Practice"
This field must be completed with "Yes" if the patient's visit is due to any type of injury?
What is the "Accident Related" field
What is "NEVER" allowed in the address field on the demographic form?
What is "Punctuation or Special Characters"
If the patient does not have or does not wish to supply an Emergency Contact, what steps are necessary?
What is "Check the No Patient Contacts Box and select a reason"
When registering a St. Luke's Employee, why is it important to select St. Luke's from the Epic Employer List?
What is "selecting St. Luke's from the Epic employer list is what launches Break the Glass for all employees"
When scanning an insurance card, what must we do to ensure all information is captured for accurate registration and billing purposes?
What is scan the front and back of the insurance card
This will display any errors or warnings that must be reviewed or corrected before exiting the registration?
What is the "Checklist"
What icon would you click on to update or Edit a patient's name, if necessary?
What is the "Squiggly N" in the name field on the Demographic Form
If the patient's Employer is not listed on the Epic Employer list, how can you enter the patients employer information?
What is Type "Other" and free text the name of the employer and the phone number, if available
Explain the steps required when registering a homeless patient?
What is a "In the address box type Homeless No Valid Address and use the City State and Zip of the Hospital Campus associated with your department/facility and select Patient Type of Homeless No Valid Address"
Note: This is to prevent correspondence and bills from being sent to HR and to send these accounts t a WQ for further investigation.
If the image for a scanned Photo ID or Insurance Card is not clear, what is the proper procedure?
What is "Archive and Re-scan" the document
If the patient is coming to St. Luke's from a Nursing Home the "Point of Origin" field would be populated with "Transferred From Nursing Home," what information would then need to be populated in the "Source Location" field?
What is the "Name of the Nursing Home"
When would you populate the "Origin Code" field with the Township or Boro the in which the patient resides?
What is "when the patient is having services in New Jersey"
What is the name of the field on the "Patient Employer" form that allows the registration staff to indicate that the patient has served in the military?
What is the "Veterans Status" field
Explain the steps required to register an incarcerated patient?
What is "Enter the prison address in the Temporary Address section. Start and End Date should be one year from the Date of Service"
How do you scan a document not available on the Document Type list?
What is
"Click on Add"
"Select Other"
"Click Accept"
"Click the edit pencil to add the document name"
When registering a patient from a foreign county and the address field is not formatted in Epic, explain the steps required to enter the information supplied by the patient?
What is "click the selection tool in the country field, select the country and enter all information supplied by the patient in the free text address box. City State and Zip are not required and have been removed.
NOTE: This is to ensure the business office has all information needed to contact the patient or insurance company, if necessary