Registration
Where in Carma can you see the emails that customers are automatically sent giving them details of their delayed registration? You must share your screen and navigate to it to earn points!
Carma "Communications" tab!
Share your screen. Navigate from the customer's Carma account to their Admin customer page to earn points!
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If a third-party financing customer overpays for their registration, how are they reimbursed?
Check
Share your screen. Navigate to where you can see the emails sent to this customer regarding the status of their registration (note: there may not be any emails in the account)!
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Where can CUSTOMERS track the status of their Registration?
The post-sale dashboard!
In what system can you find documents that are uploaded electronically by the customer? Navigate to this page!
Admin (Customer Page)
Where can you find the case detail notes outlining the customer's current registration status?
Carma Registration component!
Share your screen. Where can you find updates regarding this customer's registration status in Carma? (Note: This customer does not have an updated Registration status, but if there were, where could you find it?!) Navigate to earn points!
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What does a "partial" registration status mean?
Carvana is still reviewing and registration is not able to be submitted (e.g., missing documentation from the customer, missing signatures/information required for registration, incorrect documentation, title errors).
Share your screen. Navigate from Carma to the Registration Tracker to earn points!
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