CX
A student has 2 i-numbers and wants to only have one. Which department merges accounts?
Admissions
True or False If a PWOL student can’t register themselves for classes, they can email us and we can do it for them. As long as we make a contact
FALSE, Manual PWOL registration requests come from Pathway. You will see them in an email from Michael.
Who do students contact to find out if courses will be offered in future semesters?
The Department of the class
An Online Student wants to take a remote course
Academic Policy states that they can only take online classes. Remote classes are still considered Day/Campus classes and are reserved for Campus students. There are no exceptions.
Name all of the units in the office
Graduation, Front Desk, Transfer Eval, Curriculum, Registration, Transcripts
How do you find a students registration group?
Numbered of earned credits + their current in progress credits
A student is missing ACT/SAT scores. Who do they contact to resend them?
Admissions
What are the max credits a non matriculating or HS concurrent student can take a semester?
9 Credits. No exceptions.
True or False: Online courses can be audited?
False. Always check that the course is auditable and it is a DAY class before auditing.
When do we send students to petitions?
If it is past a deadline AND it is an extenuating circumstance (not knowing the dates does not count as extenuating)
What are the two contact codes for Participation Requests (one for submitting and one for action)
1. PARTREQ
2. NONPART
What two ways can you check if a student has received an override?
1. CX -> Data Entry -> Track Override
2. Proxy on myBYU-I -> Student Tab -> Reg Type
What is a positive way to let students know they won’t be able to drop a class and it will remain on their transcript?
You will not be able to drop the class because it is past the deadline. All you need to do is retake the course a future semester and your grade and GPA will be replaced as long as you have retaken less than 4 total classes so far.
When is it okay to share student information with a spouse or parent?
If they have filled out the Third Party Release Form (Front Desk can verify)
What is SRR’s mission statement?
Be invisible and correctly record the students registration experience (Refer to sign on wall)
Where do you find the credit limit in CX?
Program Detail
True or False: Can a non-matriculating student do an internship?
True, they just need to have it approved by Van Christman or Lauri and we have to manually add them in the course.
When the student hits add course it takes them to a new blank page. How do you resolve the issue?
Ask what browser they are using - recommend Chrome. Then send to IT if still having issues (This helps them to solve the issue so they don’t keep coming back for us to register them)
It is past the deadline to drop a course and the student has a really extenuating circumstance regarding family. What do you do?
Have the student contact the Dean of students (Wynn Hill).
Who is the office assistant for Biology?
Lark Hilliar
An academic department calls and wants you to add a new requirement to a section. Which table in CX will create this requirement?
Section Require Codes or the Requirement Table
A student cannot add an internship course after receiving approval for the internship. How do you go about solving this issue?
Proxy and check there are no holds on the students account. Check the students authorizations on Power BI. Have the student contact Brandie Hathaway if they do not have authorizations.
A student emails and wants to know how to register. How do you respond?
Send them our How to Register page! and let them know if they have questions to call the BSC. This will help save time and give students a good resource to look for help in the future.
A student was approved to take more than the max credits for his internship.
Students cannot take more than the max credits in a semester. They will need to register an additional class to make up for the credits.
Which Registration Employee has worked here the longest?
Karli Kidd