Codes
Release for personal property
What is PLSE
"....for quality assurance and training purposes"
What is the Call Recording Disclaimer
What 2 codes must you confirm are stamped in the activities tab, before sending a vehicle release?
What is AQTE and VPPS
How long does the personal property stay at the lot before its disposed?
What is 45-60 days
What are the 3 payment methods for when a vehicle is repossessed?
What is the Borrowers Debit Card, MG Express or Western Union Quick Collect
There is an AQTE and the customer only wants their personal property
What is ...... NO
Release for a vehicle
What is RLSE
"prior to reinstating either the vehicle and/or obtaining your personal property from the repossession agent’s lot or auction, you will be required to make an appointment"
What is the Personal Property script (VPPS)
After confirming the payment, what must you confirm next?
Full Coverage Insurance
What release would you send when running a PNNR?
What is a PLSE
What is the time frame for a takeback and an ETA?
What is...
Takeback 7-10 bs days
ETA 5-7 bs days
The customer states they are missing some of their personal property
What is ...... YES
The amount to reinstate the vehicle has been approved for the customer to pay
What is AQTE
"By authorizing Santander to speak with this person, we may disclose crucial information..."
What does the customer need in order to speak with the vendor?
What is The last 6 of the VIN
If there is an AQTE stamped and the customer only wants their personal property, would you run a PNNR?
What is NO
Once a release is sent, in how long should the customer wait before calling the vendor?
What is 2-6 hours
The customer states the Rims and Tires Company want their rims and tires back
What is ..... No
The customer was denied reinstatement
What is DQTE
"however this does not mean there will be no fee assessed to the account. In some cases the vendor..."
What is the Key Fee script
How long should the customer wait before calling the vendor?
What is 2-6 hours
What would you document in the PNNR disposition
Customer has no intentions to reinstate and only wants their personal property
OR
Customer cannot commit and only wants their personal property
What would you do if the customer states they bought the vehicle from the auction?
What is Transfer to Talk Off
The customer is short 47.99
What is ....... NO
Customer has no intentions on reinstating, only wants property
What is PNNR
"Please be advised that due to your state laws, there may have been an ownership change...."
What is the Title Flip script
Before sending a RLSE, what tab must you check first and why?
What is The Vendor Tab, to check location of the vehicle
If the customer was previously denied and they call in wanting only their personal property, would you run a PNNR?
What is NO
What 2 things would you look at to determine the correct next due date?
What is the monthly due date and the date the AQTE was stamped
DQTE is stamped and customer is asking why they were denied
What is ..... NO
Confirmation that the vehicle has been secured
What is VCLO
"You are requesting that ____ be added to..."
What is the 3rd party release script
When the vehicle has been transported to auction, and you are going to send the RLSE, what must you first advise the customer?
What is Give the customer the option on where they want to pick up the vehicle from (Auction or Lot)
What scripts would you read when running a PNNR?
What is the VPPS, Key Fee and Title Flip script (If Y Indicator)
If a customer is upset that the vehicle was transported, what must you submit?
What is a complaint
Customer is asking to confirm the payoff amount and the notes say:
POFF: 36,242.67 NOI: 12/15
What is ...... Yes