people trained to help others find fair resolutions to conflicts and disagreements
What are peer mediators
100
the way in which we send and receive messages
What is communication
100
any disagreement, struggle, or fight
What is a conflict
100
benefits both people involved, they are based on shared values and interests and mutual respect
What is a healthy relationship
100
speaking, listening, and body language
What are basic skills needed for effective communication
200
nonverbal communication through gestures, facial expressions, behaviors, and posture
What is body language
200
unwillingness to express thoughts and feelings, give up or in
What is passive
200
disagreements between groups of any size
What is interpersonal conflicts
200
a significant relationship between two people that is based on caring, trust, and consideration
What is friendship
200
paying close attention to what someone is saying and communicating
What is active listening
300
a statement in which a person describes how he or she feels by using a pronoun
What are "I" messages
300
often try to get their way though bullying and intimidation, they do not consider the rights of others
What is aggressive
300
power struggles, loyalty, jealousy, property disputes, or territory
What are common causes of conflict
300
working together for the good of all
What is cooperation
300
ability to accept others' differences and allow them to be who they are without showing disapproval
What is tolerance
400
an unfair opinion of a particular group of people
What is prejudice
400
expressing thoughts and feelings clearly and directly but without hurting others, they defend their values and beliefs without hurting others
What is assertive
400
Take time to calm down,
take turns explaining each side,
ask for clarification,
brainstorm solutions,
agree on a solution
What are strategies for resolving conflicts
400
a problem-solving method that involves each participant giving up something to reach a solution that satisfies everyone
What is compromise
400
the way in which you conduct yourself as a member of the community
What is citizenship
500
respecting the privacy of both parties and keeping details secret
What is confidentiality
500
nonhostile comments that point out problems and encourage improvements
What is constructive criticism
500
select a time and place suited to work out problems,
work together towards a solution,
keep an open mind,
be flexible,
take responsibility for your role
What are things that happen during negotiation
500
Communication, cooperations, and compromise
What are the 3 "C's" to a healthy relationship
500
respect, consideration, honesty, dependability, and committment