Communication Skills
This is the skill of listening to someone without interrupting and showing you understand them.
What is active listening?
This is the first step to solving a disagreement calmly and finding a compromise.
What is listening to each other?
This quality involves keeping a friend’s secrets and being trustworthy.
What is loyalty?
Empathy is about being able to understand and share these with others.
What are feelings?
In a group, it’s important to share these with everyone so that each member feels valued.
What are ideas or opinions?
This type of body language, like nodding or smiling, shows someone you’re paying attention.
What is nonverbal communication?
This approach helps both sides in a conflict find a solution where they both win.
What is a win-win solution?
True friends respect these, understanding that everyone has them for their comfort and well-being.
What are boundaries?
When you put yourself in someone else’s shoes to understand how they feel, you are showing this skill.
What is perspective-taking?
When each person in a group has a specific job, it’s called dividing these.
What are responsibilities or roles?
This is what you use when you express your thoughts and feelings openly and respectfully.
What is assertive communication?
This type of response is calm, respectful, and does not put the other person down during a conflict.
What is an assertive response?
This is a quality that means you put effort into a friendship, even during hard times.
What is commitment?
Empathy is often shown by this phrase, letting someone know you can relate to what they’re feeling.
What is "I understand how you feel"?
This skill helps groups to work through disagreements and find a solution everyone agrees on.
What is compromise?
This form of communication can lead to misunderstandings because you can’t see or hear someone’s emotions.
What is texting or digital communication?
Avoiding or ignoring the problem in a conflict is called this, but it often makes things worse later.
What is avoidance?
A good friend is this, meaning they’re willing to forgive and move on after mistakes.
What is forgiving?
When someone is struggling, showing empathy can mean offering this type of gesture, like a hug or a kind word.
What is support or comfort?
Showing up on time and completing your part in group work demonstrates this important quality.
What is responsibility?
This skill involves rephrasing what someone said to show you understand their message.
What is paraphrasing?
This technique is used to figure out how each person feels and what they need during a conflict.
What is perspective-taking?
This term means to be willing to try new things and spend time together, even if you’re busy.
What is being supportive or flexible?
This term means responding to another person’s emotions in a way that shows you genuinely care.
What is compassion?
This group role is someone who helps keep the group organized and on track during a project.
What is a leader or facilitator?