Patient-Provider Communication
Satisfaction & Adherence
Social Support
Verbal/Nonverbal Communication
Random
100
Factor that is occurring during the interaction are called what? (e.g. co participation, patient assertiveness,self advocacy etc.)
Process Outcomes
100
Research has shown that “most patients are (satisfied/unsatisfied) with health care, but not typically with interpersonal communication during the health care interaction” (Duggan & Thompson, 2011, p. 635).
Satisfied
100
Who can provide social support to a patient?
ANYONE (Providers, Family, Friends, etc.)
100
Facial expressions are a form of ____ communication
nonverbal
100
The research for this chapter focuses on _____ in established provider-patient dyads
communication
200
Factors that occur after the interaction are called what? (e.g. patient satisfaction, motive to accept treatments).
Short Term Outcomes
200
The more satisfied a patient is, the (more/less) likely they are to cooperate with their healthcare providers
More
200
The basis of a peer support group is the____?
Shared experience
200
Disclosing to a provider is a form of ____ communication
Verbal
200
One area of complexity is the meaning of _____ itself, which is important in understanding it and how to manage it
uncertainty
300
Actual adherence to treatments, reduction in negative psychological effects are called what? (e.g. depression & anxiety).
Intermediate Outcomes
300
"Patients who perceive that their doctors know them as individuals, not just as patients, more consistently (cooperate/do not cooperate) with treatment recommendations and experience more positive health outcomes” (Thompson, et al., 2001, p.636).
Cooperate
300
Studies found (negative/positive) effects of peer support groups
Positive
300
Verbal and nonverbal communication are both (equally/non-equally) important during patient-provider interactions.
equally
300
Can both aid in uncertainty management and the source of uncertainty.
Provider-patient relationships
400
Results or goals of the interaction are called what? (e.g. symptom reduction, improved quality of life & cure).
Long Term Outcomes
400
Satisfaction and cooperation are (correlated/disconnected)
Correlated
400
The idea that peers can compensate for emotional support deficits through mutual understanding suggests that they are (more/less) likely to behave in unhelpful ways
Less
400
True or false: Patients often use nonverbal communication during patient-provider interactions.
True
400
How people respond to illness related _____ has become a major focus and is theory driven on how to explain how health and illness create _____ and how people respond to _____ situations.
uncertainty, uncertainty, uncertain
500
What is the main goal of Health Communication?
To provide groundwork to improve the health and well-being of people
500
Name the 5 aspects that play into satisfaction.
-lack of warmth -medical jargon -perceived competence and credibility -unclear communication -lack of psychosocial discussion
500
Sharing experiences with other people facing a similar stressor is expected to lead to: (4 things)
validation, normalization of the experience, reduction in social and emotional isolation, and a sense of belonging
500
True or False: The use of biomedical terms during patient-provider interactions can often create a barrier between the patient and provider.
True
500
The idea that peers can compensate for emotional support deficits through mutual understanding suggests that they are less likely to behave in unhelpful ways.. Distinguished from a strictly educational group by virtue of its emphasis on “_____ _____” rather than professional knowledge
"experiential knowledge"
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