Authorization
What identifiers can be used to locate patients?
What is name, DOB, address, phone number, insurance ID and SSN.
If a request is logged to the incorrect patient, how does this get corrected?
What is close the request and log to the correct patient. If the request is logged by AAL, place on hold for RPA logging issue and make an internal note.
What ID is important to include when submitting a "great catch" form?
What is a DCS ID.
What day did MRO stop processing mychart requests?
What is September 18th, 2024.
What form needs to be filled out when making adjustments to UltiPro?
What is a time edit sheet.
If a COC/TOC request does not have an authorization, what document can be used to process the request?
What is a consent for TPO (Treatment, Payment, Operations).
What delivery method should research and study requests be logged as?
What is MRO Delivery. These requests should not be faxed through epic.
Which location for SUD is processed by MRO?
What is Hutchinson SUD requests.
Where do requests for Home Medical Equipment go?
What is faxing to pharmacy.
What days/times does our Question/Discussion line run and for how long?
What is Monday, Wednesday, and Friday at 10am for one hour.
What records require special permission to release?
What is MN: Programs for Change, ADAP (Alcohol and Drug Abuse Program, and Hutchinson SUD Program records. WI - HIV test results, mental health, developmental disability and substance use disorder.
What types of requests does onsite team log?
What is the limit for faxing pages through epic?
What is 75 pages.
What requests require an attestation to release medical records?
What is Health oversight activities, Judicial and administrative proceedings, law enforcement and coroner/medical examiner requests.
What do you get two of every year and expires at the end of the year?
What is Floating Holidays.
What information is required for a 3rd party request to be valid?
What is:
Patient name/2nd identifier
Record description/dates
Recipient name/address
Purpose
Expiration date/event
Revocation/Re-disclosure statement
Signature/date
What is required when logging requests?
What is patient info (name, DOB), locations of records: HP-MN or HP-WI, date request received, delivery method, order/subpoena info, and scanning in the document. PAN field and dates of service are helpful in determining duplicates for multiple requests from one requester.
If you receive a request for discharge dates how do you handle the request?
What is place the request in MRO questions folder as "Request for discharge dates."
What requests should not be placed on hold for paper chart?
What is Work Comp requests. All electronic records should be sent with a correspondence letter that an archived chart has been ordered and will be released when available.
What are the 3 activity codes in UltiPro and what are they used for?
What is logging - 2 hours of logging, releasing - processing requests and admin (Cornerstone training, team huddle and check ins).
What are the various release methods on a HealthPartners authorization?
What is mychart, secure email, fax, and mail.
What is the background technology that was upgraded in storing patient look up info on HP servers?
What is FHIR technology.
What are some of the requests we pull from the scans/media tab?
What is audiology, cardiology, sleep studies and visual records.
What requests require anesthesia start/stop times to be included when operative/procedure report is requested?
What is an Audit.
What two holidays are recognized by MRO but not by our client?
What is Martin Luther King Day & Day after Thanksgiving.