Network Operations
What impairment identifier will run in conjunction with RNS (Red Node Score)?
ANS (Access Network Score)
What program have we recently launched that will continue building our frontline skill development?
myCareerJourney & Career Pathways
What's a product or service we provide to our customers in the event of a power outage or emergency situations?
Storm Ready WiFi
What new Power Supply monitoring platform have we recently introduced to continue driving Power Supply health and performance?
FMM (Failure Mode Model)
What quantifies a "Pure Pass"?
No detected network impairments, equipment passing PHT.
What is the MTTR and SLA for CB and Mid-Market hard down's?
4 hour SLA, MTTR goal is 2 hours.
What range of Polygon accuracy % is considered in the "Green Zone"?
110%-80%
What step in the "NEXT" conversation best supports FTR?
"N" Is there anything else you NEED while we're here?
What is BCP/IMP and what's it's purpose?