RHS
MVI/MVO Errors
Mailing Address
EMMA CASE
Departments
100
•Single-family homes, townhomes or condos
Who is eligible for all RHS products?
100
When a customer moves out another customer.
What is FMVO?
100
Remove APT off the address.
What is the correct way to approve a mailing address for an apartment?
100
Cancellation Fee Dispute Incentive Market Class Movers Promise Wrong Rate
What is considered a Price Investigation?
100
This Department helps fixing our mistakes in Power off situations.
What is PLO?
200
Covers a portion of the repair of breaks in exterior water, sewer and gas service lines.
What is Reliant Exterior Plumbing Protect?
200
When another company gains our customer's ESID.
What is an IAS ticket issued for?
200
USPS.com
What is the website we can verify mailing addresses?
200
We call this department to move out dates.
What is SPT?
300
•Elite ($29.99) Premium ($19.99) Basic ($9.99) coverage levels
What is the cost for A/C protect?
300
The ticket opened when our own Reliant customer accidenty FMVO another Reliant customer and they contacted us that same day they realized the mistake was made. (For the cust who made the mistake)
What is Dispute Initial ticket.
300
Addressee's Name Street number and name City, State, Zip code + 4
What is standard mailing address?
300
10 day block
What is placed on the account when issuing a payment investigation ticket?
300
This team can fix processes or improve PAL PLUS.
What is PIT.
400
Never, it is no longer offered.
When do we offer the Reliant Service Provider Network?
400
MVI/MVO Matrix
What is an easy way to determine what EMMA Cases to open?
400
Forgetting the last 4
What is the most common mistake?
400
To update the exparation date you contact them.
What is REMITTANCE PROCESSING?
400
This team makes updates to accounts when they receive documentation.
What is SRG?
500
Packages include coverage from: ◦Reliant AC/Heat Protect ◦Reliant Electric Line Protect ◦Reliant Surge Protect
What is the Essential Package?
500
Customer of ours was left without power this morning due to a FMVO and he is now cooking dinner.
What is PLO?
500
“apt.,” “suite,” “unit,” “#,” or “no.”
What are words the system will not accept?
500
•Billing Analyst •C&I Collections •Contract Management •Credit •Remittance Processing •Smart Energy
Who still receives RMAILS?
500
Department who handles Seasonal locations: firework stands, snow cone stands, Christmas tree lot, Halloween costume shop, etc.
What is REBS sales?
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