TRUE or FALSE
The Traveler can request to be contacted on an alternative phone number that is not recorded on reservation
TRUE
Which service case should be opened in PEGA to report an overbooking complaint?
Report Booking Disruptions
TRUE or FALSE.
If the Accommodation is closed and Partner is unable to offer a solution, we will cancel the reservation free of charge and inform the Traveler that NO further support can be offered.
False.
When Booking.com relocates the Traveler the maximum difference is 40% of the original reservation price
FALSE
This is the Machine Learning model that generates an email to the traveler with viable alternatives (ideally up to four).
Look2Book
A booking disruption reason where this can happen due to various reasons, such as bankruptcy or change of ownership.
A. Original Conditions Cannot be Honored
B. Accommodation Closed
C. Terms, conditions, and policies not met
D. Overbooking
B. Accommodation Closed
If you tried contacting the Partner and they are unreachable over the phone, the Partner Intake form will be sent to the Partner instead to wait on their input
TRUE
What is the maximum budget cap (in EUR) that will be approved by PEGA per relocation?
60 EUR
The customer reported that the hotel is claiming they need to pay extra 120 EUR in order for their booking to be confirmed. However, the customer only booked the reservation for 90 EUR. This issue falls under which category of RBD?
Original Conditions Cannot be Honored
When Booking.com relocates the Traveler you need to find a suitable alternative for them and approve the difference with a Senior.
FALSE
The following are possible solutions that the Partner can offer when overbooking was confirmed EXCEPT:
A. Room change within the same property
B. Partner relocates to a different property
C. Modification
D. No solution
Modification
In confirmed Incorrectly Loaded cases, we can offer free cancellation to the customer, send them list of alternative accommodations and we can allow budget to them if the check in is within ____ from the check in date.
72 hours