Estimatics
Vehicle must be drivable and in customer possession. Customer will use FaceTime or Google Meet, Estimate is available within 24 hours of appointment
Staff Video
Who are all considered an Insured reported as it applies to QFC?
Insured (Named Insured, Named Insured Spouse), Insured's Relative, Resident Relative, Different Driver (Listed and Unlisted), and State Farm Agents Office (Reporting on behalf of the insured)
What is the COL for Rental?
COL 501
FTC
Following Too Close
Customer receives a link via email, smart device required, takes pictures documenting their damages, uploading pictures, vehicle drivable or non drivable
Photo Estimate
What is L coverage?
Comprehensive and Collision. Physical Damages coverages (both Comprehensive and Collision) for Recreational vehicle policies. Example: Travel Trailer, Campers
We have agreements with Enterprise and Hertz to provide rental vehicles to our customers and to bill us directly
Rental Word track
FTYROW
What are the Inspection Types?
Select Service, Photo Estimate, Vendor Assist, Estimate Assist, Staff Assignments (Salvage, video, general, virtual and in person), Vendors, Weather
Verify that the policy is in force and proceed forward
When can you set up Rental for the Claimant Owner?
When Liability has been established by NI
ILOWB
Improper Look Out While Backing
How many vehicles can a Estimator see in one day?
Estimators can see up to 6 vehicles a day
What is U1 coverage?
COL 042 Uninsured Motorist-Property Damage
Cash instead of rental to the claimant
What is LOU?
ILR
Initial Loss Report
Vendor Assist
What is COL 400/403
Collision Coverage (G): COL 400 Collision-Multiple vehicles, COL 403 Single car collision or shopping cart claims
(SCP's Determine COL)
What do you offer to customers who do not make a decision regarding their rental location in the first phone call or right after explaining initial repair options?
Offer to send out the "Rental Assistance Self-Service
Failure to Contol Speed