QFC
When should you do a QFC?
When a claimant files a claim QFC needs to be done with NI.
When NI files a claim QFC to claimant.
4 Reasons why we should reassign?
Disputed/conflicted FOL
Comparative Negligence
4+ Vehicles
Custom Equipment
After setting up a tow what should we do in ECS?
Change loss location to where vehicle was towed to, remarks section to where it towed from.
Rental COL
What is 501 COL?
What is a QFC?
Quality First Contact.
Which of the 4 is this an example of?
I was not at the scene of the accident.
Conflicted FOL.
When do we update LDS?
Anytime we are unable to set up tow right away.
Which company would you like to use?
What is rental word track
Is a QFC needed when it is potential comp. neg.
No
Both parties backing up at the same time.
Comparative Neg.
Team that handles OIC Sub Demands
Who is DSA?
Handlers can also call the ________ to facilitate transfer of rental to the local branch-
What is ERAC/HRAC SPOC?
IF liability is unclear with NI do we do QFC with the claimant?
Yes
When 4 or more vehicles involved.
4+ Vehicles
Information that is mandatory before referring a claim to Sub
What is OIC Claim#?
Cash instead of rental to the claimant
What is LOU?
If claim is filed by NI through drive safe and save, is a QFC needed.
Yes.
Installed Stereo?
Custom Equipment.
Template used to send to sub when Payments are made after a claim is referred to sub
What is Template 152/Additional Subrogation?
Examples of additional fees include gas, security deposit, fuel deposit, tolls, collision damage waiver (CDW), and insurance
What are OOP rental expenses?