Metrics
What is the ADH Goal?
“You have the right to select the repair facility of your choice for your vehicle repairs and only you can authorize repairs to your vehicle.”
What is ADSP?
3
What is subs per week goal?
Rental COL
What is 501 COL?
6:15
what is Wrap Goal?
SS/PE/Staff/Vendors Assist/Estimate Assist
What are inspection options?
Recovery process when both vehicles are State Farm Insured.
What is Double Width?
Which company would you like to use?
What is rental word track
12:00
What is the Call Handle time goal?
The process to submit additional Damages
What is Supplement process?
Team that handles OIC Sub Demands
Who is DSA?
Handlers can also call the ________ to facilitate transfer of rental to the local branch-
What is ERAC/HRAC SPOC?
10
What is Closed Claims per week.?
Information that is mandatory before referring a claim to Sub
What is OIC Claim#?
Cash instead of rental to the claimant
What is LOU?
90%
What is QFC/Quality?
Participant Type, Select Participant’s State of Residency, Current Vehicle Location, indicate if the vehicle is drivable, Select Loss Type, indicate if any of the following apply: Antique/Exotic Vehicle. Other Vehicle Types, Customer requesting Cash Settlement
What is IOT?
Template used to send to sub when Payments are made after a claim is referred to sub
What is Template 152/Additional Subrogation?
Examples of additional fees include gas, security deposit, fuel deposit, tolls, collision damage waiver (CDW), and insurance
What are OOP rental expenses?