Removal Basics
What are the 4 main methods to remove inventory from fulfillment centers?
Create a removal order manually, set up automatic removals, recommended removal report or remove inventory in bulk by uploading an feed file
Mention 3 valid reason to create a Bin Check:
The seller is requesting that we move their inventory to a different ASIN or FNSKU.
The seller is requesting a bin check because they want to investigate the labeling or prep issues an FNSKU which is handled by Amazon labeling or prep service has encountered.
The seller is requesting a bin check after a buyer reported that they had an issue with an item received in an FBA order (for example, the wrong color or type).
If a seller is unable to create a removal Order because the units are in Reserved, as per the SOP what can we advise the seller after we confirm the units are actually Reserved?
Inform the seller to wait 14 business days before creating a removal order again.
Inform the seller that they can visit the Inventory Amazon Fulfills page where the number of units which are currently in reserved status would be displayed. They can click the reserved units displayed in blue text for more details on the reasons for the reserve (Fig. 1).
Where can you find a Shipment ID from a Removal Order?
Access the Removal Order and click on View All Shipped Units
Who founded Amazon and when was it established?
Jeff Bezos founded Amazon in his garage in Bellevue, Washington, in 1994. He originally named the company "Cadabra," but soon changed it to Amazon.
Sellers cannot create a removal order for the 2 following FBA Statuses:
The seller is requesting a bin check because they received a return that was marked as Customer Damaged and they want more details or to reclassify the units into a different disposition.
Can you do this bin check? Explain whether yes or no
If the seller wants to review the item, they can remove impacted inventory from the fulfillment center. The bin check cannot be done as per SOP.
The seller wants you to create a bincheck to remove the units in "Defective" status. Can you do it? How would you respond to the seller?
Units may be marked as defective for a number of reasons. In some cases, such as Recalls, sellers will receive a notification about the action taken. Once the units are in Defective status, sellers have the ability to remove them from the fulfillment center.
The seller is requesting a cubiscan. Which PWF would you use for this request?
FBA Weight & Dimensions.
When did Amazon Prime launch?
2005
What are the 3 different options in the Removal Order creation page?
Liquidation
Disposal
Dispatch to Address (Remove)
The seller is requesting a bin check or for their quarantined inventory. Can you do the bin check?
Inventory may be quarantined for a number of reasons, many of which are sensitive. Associates cannot request fulfillment centers to un-quarantine the inventory.
The seller has a claim regarding accessories or components missing from a Removal Order, However, the missing componet is not described on the detail page. Would you process a reimbursement?
No, Decline the reimbursement.
According to the Investigate a Canceled FBA Removal Order SOP, what is the tool you will use to determine the cancellation reason?
FBA ReLo Removal Console
When did Amazon acquire Whole Foods Market?
Amazon acquired the grocery store chain Whole Foods Market in August 2017 for $13.7 billion.
Does Amazon charge sellers for Disposals?
Yes
What are the 3 most common ineligible scenarios to do Bin Checks as per Amazon policy:
The seller is requesting a bin check because they want to investigate the labeling or prep issues an FNSKU which is handled by Amazon labeling or prep service has encountered. Name of the SOP you would use
Handle a Contact Requesting a Check on Amazon Labeling or Prep Services
Name of the tool we create the bin checks from?
FNSKU Look Up Tool
What did Amazon originally sell?
Amazon started as an online bookstore. The first book ever sold on the website was Fluid Concepts & Creative Analogies: Computer Models of the Fundamental Mechanisms of Thought, purchased by a customer in July 1995