Renewal Dates
Renewal date listed is 03/31/2021. What is the renewal date if ex-parte fails?
July 31, 2023
Renewal date is listed as 01/31/2023. When is the ex-parte date?
January 2024
At what point will you read the script saying "Your renewal will be systematically evaluated in <month/year from column 2 of chart>..."
What is the renewal grace period?
60 days before and 90 days after renewal date
How would a client know if ex-parte was not successful?
A renewal packet will be mailed to the address in VaCMS with the renewal date
Renewal date listed is 02/29/2024. What is the renewal date if ex-parte fails?
February 29, 2024
Renewal date is 01/31/2023. When is the ex-parte date?
January 2024
At what point will you say "It appears you are currently within your renewal period. Please bear with me while I research your case further"
When todays date is after the ex-parte run month and up to 90 days after the new renewal date
If a renewal is pending over 30 days and there is no VCL, what should you do?
Create a general escalation task to your supervisor
What should you check for before starting a renewal application when you determine they are in their renewal period?
Check if a renewal was already submitted for them
-my workspace -> locality inbox
-MMIS
-DMIS
February 29, 2024
Renewal date listed is 06/30/2022. What is the ex-parte date?
November 2023
At what point will you say "It appears you are no longer within your renewal period"
When todays date is more than 90 days after the new renewal date
Who is authorized to do a renewal?
-Client
-DOC staff (if client is not present)
-AR with correct duties
How would the client know if the ex-parte was successful?
An NOA is mailed out the the address in VaCMS stating that their coverage has been renewed
Renewal date listed is 04/30/2023. What is the renewal date if ex-parte fails?
Renewal date is 12/31/2022. When is the ex-parte date?
December 2023
At what point do you say "your medical assistance coverage has been successfully renewed. One moment while I check the type of coverage you were approved for."
The case review date has been updated to May 2024 or later and the coverage end date is 12/31/9999
What do you do if they are in the renewal period but the renewal button is not available?
By mail (address in packet), over the phone (CoverVA), or online
Renewal date is 11/30/2021. What is the renewal date if ex-parte fails?
October 31, 2023
Renewal date listed is 06/30/2023. When is the ex-parte date?
There is no listed ex-parte date
At what point do you say "To ensure the application can be completed in the time frame mentioned, would you like to add an authorized representative to your account..."
If applicant does not want to file a Renewal Application at this time
What is the time frame to submit an appeal?
30 days after the NOA for denial was sent
What is the expected successful renewal exparte rate for incarcerated individuals?
74%