Maintenance Mayhem
A question that should be asked before entering a home to complete a service request.
PTE
Everyone can have access to this dashboard to manage social reviews.
SOCI
A form of payment that is not accepted onsite.
Cash.
How we refer to those who provide us with a product or service.
The person you should call first in the event of an emergency, assuming you've already contacted 911 (if necessary).
Who is the regional manager.
This department supports our on-site teams through property losses and insurance claims.
Construction Management
This resource provides all 2026 marketing pricing.
iQ5
This should be collected within 24 hours of an approved application.
What is a deposit.
This person ensures efficient operations of the property, overseeing supplier contracts, maintenance, lease administration and monthly reporting.
What is a property manager.
The team that approves reasonable accommodations.
Who is risk management.
An emergency work order that requires response within the same day.
Fire, Flood, Blood or single bathroom.
When _____ changes on your property, you need to submit an HD ticket and e-mail your digital campaign with marketing CC'd.
What is concessions.
This addendum includes the balcony and patio rules, fire hazards and special provisions.
What is community policies addendum.
What you submit when a resident tells you about a maintenance issue in their apartment.
What is a service request.
When you receive a ______ letter you should not respond, instead, send it to risk management, cc'ing your regional manager.
What is a legal demand letter.
Annual programs or services in place to ensure the stable operation of building or property systems.
Preventative maintenance.
This report in CRM will show you the traffic and lifecycle of marketing sources.
Conversions Lifecycle Ratio/Report.
This is the most commonly missed elevate (Secret Shop) question during a tour.
What is, asking for the application.
The collection of Avenue5's internal departments and resources that provide specialized expertise for associates and clients.
This form is to be included with your incident report for a water loss.
What is the moisture reading form.