Quality Repair Facilities
What organization certifies automotive technicians to ensure quality service?
ASE (National Institute for Automotive Service Excellence)
What does ASE stand for?
Automotive Service Excellence
What type of facility is best for warranty repairs on new cars?
Dealership repair facility
What is the purpose of a work order?
Legal document summarizing work completed
What does “bumper-to-bumper” warranty typically cover?
Most vehicle components except wear items
Name one sign that a repair facility takes pride in its work.
Clean and organized workspace
How often must ASE-certified technicians retest?
Every 5 years
What type of facility is usually run by a technician who wants their own business?
Independent repair facility
Name two items that should be included in a repair estimate.
Labor rate, estimated time, parts list
How long is a typical powertrain warranty?
5 years/60,000 miles
What does BBB stand for, and what is its role?
Better Business Bureau; helps resolve issues and promote ethical practices
What is required in addition to passing ASE exams to become certified?
Two years of related experience
Name one example of a specialized repair facility.
Tire shop, brake shop, muffler shop (any one)
What are the three common labor rate methods?
Flat rate, actual time, menu pricing
What does “prorated” mean in tire warranties?
Customer pays part of replacement cost based on age/wear
What does AAA Approved Auto Repair guarantee?
1-year/12,000-mile warranty and strict standards
Name two ASE test areas for automotive and light trucks.
A1 Engine Repair, A5 Brakes (any two)
What is a key advantage of specialized repair facilities?
Cost savings and specialized expertise
What does the “Concern, Cause, Correction” process refer to?
Steps for documenting diagnosis and repair
List two characteristics of a reliable repair facility.
Honest, provides written estimates, hires certified technicians
What ASE test covers hybrid/electric vehicles?
L3 Light Duty Hybrid/Electric Vehicle Specialist
What is a franchise system in auto repair chains?
A franchisor grants a franchisee the right to operate under its trade name and trademark
What type of parts might be used instead of new parts?
Rebuilt, remanufactured, or salvage parts
Name two disadvantages of independent repair facility warranties.
Must return to original shop; inconvenient if traveling or moved