Spectrum Business Online Portal
What 4 tabs are located at the top of the homepage online?
Account & Summary
Billing
Services
Settings
What streaming devices are compatible with online cable services?
Apple TV (3rd Gen or higher) Roku (3rd Gen or higher) and Chromecast
How many domain and email accounts can a customer have?
1 Domain
25 email accounts
What are the main channels not included in the tv essentials package.
Local Channels
If a customer has a Master Account created and authenticate that account does that authenticate them for all the accounts?
Yes, when a Master Account is created a customer can authenticate that account and it will automatically authenticate any accounts under it.
Changing the security code, updating contact information, enrolling in paperless billing and auto pay can all be done on which tab?
Account Summary
If a customer doesn't have a online account can they create it through the TV app?
No, has to have a online account on the business portal
With WIB how long does the service stay active and how many devices can be connected at once?
8 hours
4 devices
Can business customers stream cable services through single apps? ex. hbomax, MGM/epix, Bravo
No they can only stream the services through spectrum website
What steps do we have to follow to authenticate a customer that is NOT on the account and cannot provide the name(s) of the AU on the account?
Authenticate the account w/ the non AU
Call the customer back ONLY on a number LISTED on the account
Once they answer you ARE able to release the AU name on account
How many times can a customer reschedule their appointments through the Online Portal and what type of user do they have to be to make the change?
3 times by the 4th they will be directed to call customer services and only a primary/admin role can make the change
How many logins does the STVA app support?
25 individual users
Name ALL value added services.
Vanity Email
Domain Name Registration
Webhosting
Security Suite
When a customer is subscribed to premium channels can they view VOD content.
No, VOD is not available w/ premium channels
How many days does a new customer have to authenticate their account with the original install date?
New customers have 7 days
T or F? You can view connected devices and, spectrum shield, and network equipment online regardless of what router you have?
False
What app can be used to login as a customer and it will replicate any error messages that a customer is receiving?
Masquerade/ Ace
Who processes order/requests for large IP blocks? (29 Ips)
Sales Activation
T or F? With TV essentials all customers can order add on channels? ex. international and premium channels
False only private view customers
What do we do if we miss or plan to miss 3 days in a row?
Call Sedgwick
All users can make a payment through the online portal?
No, only primary/admin roles a standard user will not be able to make a payment through the portal
What STVA features are not available to SMB customer?
OnDemand
DVR
Out of business viewing
What are the steps taken to correct the speed of a modem?
Balancing
Provisioning through AOS
Call Lead Line for Sat SYNC if your prov. doesn't work
Which cable packages require a customer to have a cable box?
Bar & Restaurant Game Time TV
Bar & Restaurant add on packages (tv sports, entertainment sport)
Seasonal Sports
PPV
10 Hours