Cost
How much is it to get an est
No charge! Once est is approved we charge
How long does it take for a standard repair
Aprox 2 weeks
Who is our shop
8393
What does esp stand for
Extended service plan
How often does our diamond bond require inspections
Every 6 months
When is a repair charge due
Repair charges can be paid at either drop off or pick up, guest should not get back the merch until paid for
How long does it take for an est to come in
2 weeks for est
Who is our shop manager
Wilson
what do we tell customers esp covers
All metal work- natural wear and tear- no alterations
Does a guest have to be in on the exact day they had it inspected last
No it is to the month not to the date
What do we charge for remounting a sol. From a white gold band to a yellow gold band
$400 for the upgraded band
How long does it take to restring pearls
6 weeks
What shop should we send any missing stone over .17 to
0933
are upgrading to screw post Or converting to white gold covered by esp
No, they are a separate charge
No, only gold, silver, plat get a diamond bond
How many solderings do we need to charge for when a guest is having an enhancer soldered to their engagement ring
2, one per ring
How long does an invisible set take when sent to 0933
It takes 8+ weeks, can take as long as 6 months
What watch batteries will we change in the store
Anything that is not swiss
What do we charge when one ring isnt from kays or doesnt have esp
We only cover the ring with esp. We dont charge soldering or rhodium plating
Do Le Vians get a diamond bond
No le vian covers all their pieces excluding their centers
How much is it to convert bracelet links into earrings
125
Dan cohen
What wont our shop work on
Invisible sets and outside silver
Do we sell a new esp when an esp replacement happens
when a guest is outside of diamond bond how do we charge them
30 per point, unless bigger than .17 then sell a diamond from the case. Setting is covered under esp