Problems
Actions
People
Scheduling
Parts
100

This is when an appliance is not functioning correctly.

What is a malfunction?

100

To fix an appliance that has a problem.

What is repair?

100

The person who comes to your home to fix your appliance.

Who is a technician?

100

If a repair cannot be done over the phone, the company must do this.

What is schedule an appointment?

100

A piece used to replace a damaged component in an appliance.

What is a replacement part?

200

If your air fryer falls off the counter and stops working, it is this.

What is broken?

200

You need to do this to make sure a technician comes to fix your appliance.

What is schedule an appointment?

200

This person answers your call and helps you report a problem with your appliance.

Who is a customer service representative?

300

If your appliance turns on but does not cook food correctly, it is this.

What is not working properly?

300

To prevent electrical shock before cleaning or moving an appliance, you must do this first.

What is unplug the cord?

400

A customer might say this when the appliance works sometimes but has a problem.

What is a malfunction?

400

If food is touching the heating element in an air fryer, you should do this to prevent smoke.

What is remove some food from the appliance?

500

A customer reports that their oven heats unevenly and shuts off randomly. This suggests the appliance is doing this.

What is not working properly?

500

If grease residue is causing smoke, you should do this regularly after each use.

What is clean the Crisper Drawer?

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