May I Yelp You?
This website is ranked #1 for public directories
What is Yelp
This is what NPS stands for
What is Net Promoter Score
Between Yelp and Google, ICAC receives more of these types of reviews than the other
What is Yelp
This is the highest number of stars a review can receive on Yelp
What is 5
This is the numeric range that a survey taker can rate a service on NPS
What is 1 - 10
This is the type of account someone must have in order to leave a review on Google
What is a Google account
This age demographic has the lowest amount of Yelp reviews written
Who is Gen-Z
These are the 3 types of NPS surveys
What are Prospect, Move-in, and MSR
This is how companies monitor, maintain, and improve their online image
What is Reputation Management
Positive reviews are responded to within this amount of time
What is 24 hours
These are the three different categories of survey responders, based on the score they give
What is Key Performance Indicator