EASY
Is rescheduling 1st payment possible? (YES or NO)
YES
What is the current availability of the 1st payment rescheduling feature?
Only available to a limited group of customers
What is a key operational reason for the 3 PM ET deadline on the 5th?
A) It aligns with billing cycles
B) It allows Flex time to process and submit rent payments to properties
C) It's when the app goes offline
D) It's the end of Flex's business day
B) It allows Flex time to process and submit rent payments to properties
3PM ET on the 5th
Who can help customers reschedule their 1st payment besides the app?
Customer Support via Ops Dashboard
How does the rescheduling feature interact with customers who have already had an autopay attempt fail?
A) Autopay stops permanently
B) Rescheduling is automatically offered
C) If rescheduled, no further attempts occur until the new date
D) The account is locked
C) If rescheduled, no further attempts occur until the new date
Is splitting 1st payment possible? (YES or NO)
NO
What happens if a customer does not make their 1st payment by 3 PM ET on the 5th?
They cannot use Flex for that month
What internal tool do Flex agents use to assist with 1st payment rescheduling?
Ops Dashboard
How many times Flex will automatically attempt to process 1st payment?
6 (six)
Which of the following is true for customers with autopay turned on?
A) Their 1st payment is only attempted once
B) Payment attempts stop on the 3rd
C) The app does not support autopay rescheduling
D) Autopay will attempt payment until success or 3 PM ET on the 5th
D) Autopay will attempt payment until success or 3 PM ET on the 5th
What could happen if an agent incorrectly assumes a customer can reschedule their 1st payment?
A) The customer gets a refund
B) The payment is delayed past the grace period, risking ineligibility for the month
C) Autopay is disabled
D) Nothing; the system will catch it
B) The payment is delayed past the grace period, risking ineligibility for the month
Until what date can some customers reschedule their 1st payment?
3rd or 4th of the month
Why might a customer be ineligible to reschedule their 1st payment?
The feature is limited to a small test group
Why is it important to confirm the rescheduling eligibility group before making changes?
A) It affects whether rent is sent early
B) It determines the customer's finance fee
C) Not all customers are allowed to use the rescheduling feature
D) It changes the rent amount
C) Not all customers are allowed to use the rescheduling feature