Shields UP!
The three core components of the E.P.I.C. Life Process.
What are Cultivate Compassion, Healthy Habits, and Self-Awareness?
The #1 health hazard in the emergency communications center.
What is Compassion Fatigue?
The definition of psychological safety.
What is an environment where employees feel safe to share without fear of punishment or ridicule?
Define pain-based behaviors.
What are behaviors that arise as a response to trauma rather than the present situation?
The first step in the C.A.R.E.R. process.
What is ‘Check your internal story’?
Two of the Five Defenders and what they represent.
Who are Echo (self concept) Mojo (physical health) Pointer (assign responsibility) Sparky (temperature in relationships) and Buddy (connection to love)
Three symptoms of Compassion Fatigue.
What are sleep disturbances, depression, vigilance, chronic exhaustion, somatic complaints, sense of persecution?
Three negative behaviors that are linked to workplace stress.
What are gossip, backstabbing, freezing out, undermining, and/or constant complaining?
Why a normally reliable dispatcher might suddenly start arriving late.
What is a symptom of Compassion Fatigue, PTSD, or a personal crisis?
The second step in the C.A.R.E.R. process and its purpose.
What is ‘Accept the person’s explanation,’ which builds trust and validation?
The foundation for maintaining resilience in your workplace.
What is self-care?
The psychological reason a person might withdraw from co-workers.
What is secondary traumatic stress, or emotional exhaustion, or burnout?
The most effective way to address workplace gossip.
What is open and direct communication?
The key difference between a character trait and a symptom-driven behavior.
What is character traits are long-term patterns, while symptoms are responses to stress or trauma?
The third step in the C.A.R.E.R. process and why it’s important.
What is ‘Review the Gap’ to compare policy with reality?
The best way to encourage your team in a high stress environment.
What is leading by example through quality self-care?
The key difference between burnout and Compassion Fatigue.
What is burnout arises from workplace exhaustion while Compassion Fatigue is from repeated exposure to other people's drama and trauma?
The effect of a psychologically unsafe workplace on personnel.
What are increased turnover, poor communication, and high burnout rates?
The hidden reason why some employees become hyper-controlling.
What is a trauma-based response to uncertainty and stress?
The fourth step in the C.A.R.E.R. process and how it helps.
What is ‘Empower the solution’ to encourage team members to take ownership of their well-being?
A common mindset that increases the risk of burnout.
What is pushing through without breaks/time off?
The PROQol5 measures these three areas.
What are Compassion Satisfaction, Secondary Traumatic Stress, and Burnout?
These practices foster resilience and psychological safety in teams.
What are peer support and active listening?
The best way to approach a coworker showing pain-based behaviors.
What is offering support with empathy and without judgment?
The fifth step in the C.A.R.E.R. process and why it’s critical for long-term change.
What is ‘Review the progress’ to ensure accountability and continued support?