KNOW YOUR RIGHTS
Who can you ask if you're unsure about your rights at work?
A supervisor/manager or a reliable workplace information source such as Fair Work.
What should you do if you don't understand an instruction from your supervisor?
Ask for clarification or help.
Name one industry connected to hairdressing.
Beauty, fashion, film/TV/entertainment or product suppliers.
A team member is struggling to clean up before the next client. What could you do?
Offer to help them.
Should you share a client's personal information with your friends?
information with your friends?No. Client information must remain private and confidential.
Where would you look to find the minimum workplace entitlements for Australian employees?
The National Employment Standards (NES) / Fair Work Ombudsman.
What should you do if you can't work a rostered shift?
Tell your workplace as early as possible and follow its procedure for unavailability.
Name two different types of hairdressing businesses.
Examples: salon, barber shop, mobile hairdresser, home salon, franchise or independent salon.
How should you speak to clients and other staff members?
Politely, respectfully and without discrimination.
Name one way a salon can reduce its environmental impact.
Recycle, reduce waste, conserve water or reduce electricity use.
What is discrimination?
Treating someone unfairly because of a protected characteristic.
Name two things that show professional presentation in a salon.
Examples: correct uniform, clean clothing, good personal hygiene, neat hair and appropriate footwear.
Name one place you could find reliable information about the hair industry.
An industry association, trade magazine or government regulator.
Who should you ask if you need help with something in the salon?
An appropriate team member, supervisor, trainer or manager.
Why should salon prices be clear and honest?
So clients understand what they are paying and the salon acts ethically and complies with consumer requirements.
Where can you find reliable information about minimum workplace entitlements?
Fair Work Ombudsman.
Your supervisor asks you to prepare a workstation for the next client. What should you do?
Act promptly, follow the instruction and prepare the workstation correctly.
Name one career you could progress into after becoming a hairdresser.
Examples: senior stylist, salon manager, salon owner, educator, session stylist or product representative.
Why is teamwork important in a busy salon?
It helps work get completed efficiently and provides better service to clients.
Name one area of law that hairdressers need to know about.
Australian Consumer Law, health regulations or privacy law.
What is one thing an employee has a right to at work?
A safe workplace, fair pay, breaks, leave or fair treatment.
You have three jobs to complete at once. What should you do?
Prioritise the tasks, organise your time and ask your supervisor if you're unsure which task comes first.
Why should hairdressers continue researching new products, technology and techniques?
To keep their knowledge and skills current and improve the services they provide.
Give an example of going beyond your own task to support your team.
Examples: helping clean another station, preparing equipment, assisting with a client or helping a colleague when your own work is complete.
A client asks you a question and you don't know the correct answer. What should you do?
Be honest and seek information or assistance from an appropriate person or reliable source rather than guessing.