Account Ownership
Workflows
VOD's & Title 19
SOP Mail
Research
100
What does POA stand for?
Power of Attorney
100
What button do you hit to refresh the inbox?
Retrieve
100
How much do we charge for VODs and how much do we charge for re-verification (write them in order)
$10; $25
100
What date should be stamped on each document?
The date the bank receives the item.
100
How far back can we go for customer requests?
Seven years
200
What does BNI stand for?
Beneficiary
200
What button do you click to close the workflow?
Progress
200
When deposits and checks are requested for Title 19's, they are usually asking for amounts over this dollar amount.
$5,000
200
What are the three lines of business we send bankruptcy documents to when the customer has a consumer mortgage only?
RLM and REO/R&R/Special Assets and Consumer Lending
200
What is the new name of the wire program that will be implemented soon?
PARC
300
What is acronym for joint owner?
JTO
300
What does priority 4 mean?
Waiting for fees
300
What type of verbiage should see in a re-verification to know that we can comply with it besides the customer's signature and whom they are allowing us to release the information to?
Quality Control
300
Whom do we interoffice shareholder notices to?
Julia Wiley
300
For what type of research work do we ONLY use Odin?
Legal Orders
400
What does ESTPRI stand for?
Estate primary account
400
When we receive an email about money being put into our GL for research fees, what two things need to be done with that email?
1. Forward email to the person working on workflows and cc the person who sent the original email 2. Move the email to the GL folder
400
What is the name of the spreadsheet we input paper Title 19 requests in?
Paper Title 19
400
What letter (usually on the first page where plaintiff and defendant are listed) of a summons indicates the summons is a foreclosure?
P
400
Name three programs we use to do end of day balancing
Excel; Access; Rumba; Foxtrot; Oracle
500
What is the one ownership type that we will NOT provide information on?
POD
500
What area do we look at in the inbox to search for a particular workflow?
Work Item ID
500
Name the two agencies that we would not charge for a VOD or Paper Title 19 if the request came from this agency.
State of CT Department of Social Service State of MA - Mass Health
500
Name two different forms we track.
Bankruptcy - discharge, initial notice, dismissal; Civil Summons / Summons & Complaint; Notice of Sale
500
Wirelink allows you to access wires done prior to this date
March 26, 2012
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