Forms
When someone is cashing a saving bonds is there any paperwork they need to sign? If so where do you find it?
Yes, once you process the transaction it will prompt you to print out the paper
What is the limits on the debit cards?
ATM- $300.00
POS- $1500.00
What is the minimum deposit amount to open a new account?
$50
How do you transfer between your accounts?
Click transfers, then you have to pick from and to which account and the amount and click continue
What is the limit for your drawer to be at? Overall total
Under $15,000.00 Under $5,000.00 for top, vault bag and other bag
What is the form called when someone needs their routing and account number for their job?
Authorization for Automatic Direct Deposit
Do we charge for damaged cards?
If they bring the card in and show that it is damaged, no we would not charge them.
Do any of out checking accounts have a minimum balance?
No
How do you change to estatements in online banking?
Click on the person in the right-hand corner, click banking services, documents, then to change to estatements you have to put in the agreement number which would be in the pdf when you click on the here button in blue. Then scroll down and change the drop-down boxes to electronic
How do you strap your bills to sell to the vault?
100- 1000.00
50- 1000.00
20- 2000.00
10- 1000.00
5- 500.00
1- 100.00
What do we need to know to be able to fill out an EFT form?
Why we are filling out the form.
The date
The amount
Who it is coming from
Can we instant issue HSA debit cards?
No, any hsa cards have to be mailed
How much is the fee on a money market for going over your 12 transactions?
$5.00
Can someone transfer to someone else's First Fed account on online banking?
Yes. The person they are needing to pay has to give them their account number
If someone is brought in a deposit for $6,500 in the morning and then a deposit for $5,000 later in the day what do we need to do?
It will populate a ctr, so we need to make sure their DL is updated and we have their occupation. When you would run the second transaction it should put up with an override because they have done over $10,001.00
If someone has never had a debit card for their account, which form do we use to order one?
Consumer Account Service Application
If a customer needs a new card and they want the same numbers, what do we need to do? Are we able to keep the old card open?
Let the customer know that the card has to be mailed if they want the same numbers.
No, if they want same number, we cannot keep the old one open
What is the minimum deposit required to open a cd?
$500
How do you lock your card on online banking?
Click on the 3 lines, click cards, and there will be a button to click to block the card
What are the denominations to buy coin from the vault?
Q- 500.00
D- 250.00
N- 100.00
P- 25.00
What form do we need to use for fraud if it is coming off of the account number?
Written Statement of Unauthorized Debit
If a charge is coming off of the debit card, what will it say in their history?
Do you know what it says when it is coming off the account number?
POS Withdrawal or FIS Withdrawal
External Withdrawal
What are the rewards to a First Fed Cash Back account?
If they meet the qualifications they could get up to $72 a year, $6 a month.
What information does someone need to enroll into online banking?
SSN, Account number, First and last name, Phone number, City and zip code
How many bills are in $2000.00 in 5s?
400 bills