P.I.E. Chart
What does P.I.E stand for?
Personal Interactive Experience
In this role you are responsible for coaching team members that are not preforming to Company and SOP standards. As well as motivating them in a positive manner through vocal recognitions along with utilizing Achievers.
Every Lead Role
What 2 alternative recoveries for small 10-3 that do not meet the height requirement?
Give them a list of kid friendly rides, offer a certificate of Discovery/Explorer Bags
Who do you need to contact during a downtime?
Command Center, Animations, Lower Lot 1/Mummy1
List the items that make a full uniform for Revenge of the mummy?
Mummy Shirt, Mummy Pants, Red Sash, Name tag and Dark Brown Shoes
What position would you use P.I.E more?
Greeter/Screener
In this role you oversee all guests and team members safety. Ensure the team is loading efficiently, calling out empty seats on vehicles also ensuring Headset chatter is professional and operationally base.
Dispatch Lead
List 4 different attractions that is 10-52 friendly?
Transformer, Jurassic World, Studio Tour, Dreamworks Theatre, Water world
If a team member is requesting special accommodations for the day, what do you do?
Send them to management to approve accommodations
What is the approved colors for undershirts and beanies?
White, Red, dark brown or tan
What do we call a small child entering the attraction?
Young Pharoah
In this role you are responsible for monitoring down time, inputting the counts for every vehicle dispatched in real time, communicating to your team and partners on any downtime related information.
Control Lead
What is another form of recovery other than a POD if a guest gets a bad show?
Re Ride
What is the only thing that should be communicated over the headset?
Anything that has to do with the operation
True or False, Are you allowed to wear your headphones walking in guest view while in uniform if you hair or beanie is covering it?
False
What do we call Guests entering the attractions?
Explorers
In this role, you are responsible for dispatching and rotating team members to different positions, updating the queue and wait time and give hourly updates through our text thread
Mummy 3
If a guest had an item stolen at the attraction, How do you recover?
Apologize, and Call Management to do a unique recovery
What do you tell the guest if you scan a “Guest no movement” at express?
Direct to ticket booth, If guest becomes difficult escalate to management. Only Exception would be if they purchased a Platinum Pass that day must have a receipt.
How many piercings are you allowed on your ear?
3 per ear
What genre of Merch do we sell in the park that ties into the Mummy theme?
Universal Monster
In this role, you are responsible for assisting guests with lockers, clearing lockers, maintaining the area clean
Mummy 6
True or False. If we are at a walk up and guest enter through the child switch hallway do we send them all the way around?
False, Educate and Accommodate
What is the emergency hotline number and what needs to be communicated during a code blue?
2-5911- Approximate age, Gender, Nature of incident/injury, Location of Guest/Team member.
What is the approved size for a visible tattoo?
No bigger than a closed hand