Policy Patrol
What is a "Host" in the Guest Policy?
A resident's guest must always be accompanied by this person while in the building.
A resident tells you they are overwhelmed with school and feeling stressed. What is your role as an RA?
Listen, provide support options, connect them with the Residence Life Coordinator.
As soon as possible after the incident occurs.
You witness your best friend and roommate violating the residence policy. What do you do?
Address the violation and document it just as you would any other resident.
You are running a program and only two residents show up. What would you do?
Continue the program, engage the residents who attended, and evaluate ways to improve attendance next time.
What should you do if you discover a propped-open exterior residence door?
You smell smoke coming from a residence room. What should you do?
Investigate according to residence procedures, prioritize safety, and contact EMS as needed.
Why is it important to include exact detail in the reports as they happen, not assumptions?
Provides accurate information, and reduces interpretations. May be sent to college, court, EMS professionals, etc., and you want it to be as accurate as possible.
A resident asks who reported them for a policy violation. How do you respond?
Maintain confidentiality and do not share any information, direct them to the Residence Life Coordinator.
Two roommates are arguing over cleanliness and dishes. How can you help?
Facilitate a conversation, encourage compromise, and create a roommate agreement if needed.
A resident refuses to show identification during an incident. Which violation is being breached?
Respect and Cooperation.
A resident discloses they recently lost a close friend to suicide and is struggling. What are some ways you can support them in the moment?
Listen, express concern, offer resources, follow up with them later, write a concern report.
Which statement is better for a report:
1) The resident was drunk.
2) The resident had slurred speech, smelled strongly of alcohol and was unsteady on their feet.
The resident had slurred speech, smelled strongly of alcohol and was unsteady on their feet.
Complete the report and inform the residence life coordinator.
A resident repeatedly dominates conversations and makes others uncomfortable during floor events. How would you address this?
Speak with the resident privately and encourage more inclusive behaviour.
A resident's guest damages property in a common area. Who may be held responsible for the damege?
The host of the guest.
A resident tells you that their roommate has not left their room in days and are worried about them. How do you respond?
Call manager on call, wait for further instructions.
You resolved a situation that had occurred on shift involving your friend and you resolved it quickly and no one was upset. Do you still document the report?
Yes, documentation creates a record and helps identify patterns of behaviour.
You hear sensitive information about a resident and another resident asks you about it. How do you handle the situation?
Keep the information confidential.
You receive complaints that a resident is gaming loudly until 3:00 AM every night. How would you approach the situation?
Meet with the resident, discuss community expectations, and work toward a solution that respects others.
You to go investigate a noise complaint. When you open the door, you see a student who you know is underage drinking alcohol. What do you do?
A resident tells you that they are having thoughts of harming themselves and asks you not to tell anyone. What do you do?
Take the situation serious, seek immediate support from MOC, follow next steps.
What details should always be included in an incident report?
Who, what, when, where, witnesses, actions taken, factual observations.
A resident confides in you about something serious and asks you to keep it completely secret. What factors should you consider before agreeing?
Whether there are safety concerns, policy obligations, or situations that require staff involvement. Never promise complete confidentiality.
You walk into a suite and discover:
What should your priorities be, and how would you manage the situation?
Prioritize immediate safety, de-escalate the conflict, assess the distressed resident's wellbeing, address policy violations, and document everything afterward.