On-Call & Duty
This is answered every time, 24/7, because it's a student's contact point for issues.
What is the duty phone?
In any emergency, this is your role — not "resolver."
What is a reporter/responder?
The "A" in the ABCs of confrontation.
What is Announce?
This platform is used to submit Incident Reports.
What is Maxient?
When responding to alcohol, residents should put all alcohol/containers here before you take pictures.
What is the center of the room?
This is the procedure you follow when you have to call someone with questions.
What is the calling tree?
For a medical emergency involving alcohol/drugs, call this person/entity immediately, then this one second.
What is PD, then RD on Call?
The "E" in the ABCs of confrontation.
What is Educate and Exit?
Reports should be written in this style, not this style (example: "Person A was rude" vs. what actually happened).
What is objective, not subjective?
For an illegal substance odor, this is the first person to call
What is the police?
The Residential Life Office phone forwards to the Apartment/Townhome duty phone at this time on weekdays.
What is 4:45 p.m.?
In an active aggressor situation, these are the three response options in order.
What is Run, Hide, Fight?
Instead of saying "I'm writing you up," staff should say this.
What is "I'm documenting the situation"?
Never take pictures of these, but you should note them and take a record of them.
What is a student ID?
This is one of the only exceptions that allows staff to key into a room when a resident isn't there.
What is a Health & Safety Inspection?
This is the DSRL (Jeremy Caudillo's title/role on the calling tree)
What is Level 3 / Director?
During a tornado, residents in a Residential Hall should go to this location.
What is the lowest level/basement of the building?
This is one of the "Other Expectations" under Always Be Safe — related to doors.
What is never use your body to hold open/block an exit?
After a lockout, if a student is missing their key, they should be directed here (for ID) or told to contact this person (for keys)
What is the Customer Service Desk (ID) / Residential Life or RD (keys)?
This form is completed when removing a prohibited item from a room.
What is a Student Property Inventory Form (SPIF)?
On Thursday nights, an extra round happens between these times.
What is 1:00–1:30 a.m.?
This expensive item should always be kept in your lockbox when you are not working.
What are subkeys?
This is what BASICS stands for.
What is Building A Strong Involving Community?
Within this many hours, you should follow up with a student you encountered in a situation where they were documented.
What is 24–48 hours?
For a weapon found in a room, this is the immediate action required.
What is calling PD and ProStaff phone right away and writing an IR?