Privacy & Confidentiality
When is it okay to share a resident's personal information?
Only with their consent or if required by law.
What is one simple way to promote a resident’s dignity?
Address them by their preferred name and treat them with respect.
Can a resident refuse a shower or bath?
Yes – Residents have the right to refuse care, but staff should encourage and educate them on hygiene importance.
If you witness another staff member being rude to a resident, what should you do?
Report it immediately to a supervisor or the appropriate authority.
If a resident has a complaint, what should you do?
Listen to their concern and report it to the appropriate person.
True or False: You can discuss a resident's medical condition in the breakroom with coworkers.
False-Resident information must remain private and only discussed in appropriate settings.
True or False – Rushing a resident through a meal is acceptable when you’re short-staffed.
Residents have the right to enjoy their meals without being rushed.
True or False – A resident must wake up at a set time each morning.
False – Residents have the right to choose their own daily routines.
What should you do if you suspect a resident is being abused or neglected?
Report it immediately following your facility’s protocol.
True or False – Only family members can advocate for a resident’s rights.
False – Staff, friends, and the residents themselves can advocate for their rights.
Verify if the resident has given consent for their information to be shared before discussing anything.
A resident is refusing assistance with getting dressed. What should you do?
Respect their choice, encourage independence, and offer support when they are ready.
What should you do if a resident wants to eat in their room instead of the dining area?
Respect their choice and accommodate their preference while ensuring they receive proper nutrition.
True or False – Residents must stay in their rooms for safety unless given permission to leave.
False – Residents have the right to move freely unless restricted for medical reasons.
A resident is upset about their care and wants to speak to management. What should you do?
Encourage and assist them in speaking with the appropriate person to resolve their concerns.
How should you protect a resident’s personal information when using a computer?
Always log off when finished, do not share passwords, and ensure screens aren’t visible to others.
How can you help a resident feel valued and respected in their daily routine?
Involve them in decisions, honor their preferences, and engage in meaningful conversations.
A resident who uses a wheelchair wants to participate in an outdoor activity. What should you do?
Assist them safely, ensuring they can join while maintaining their independence.
A resident keeps getting up without assistance and is at risk of falling. What should you do?
Encourage safe alternatives, provide assistance as needed, and ensure safety measures are in place.
How can you help a resident express their needs if they have trouble speaking?
Use communication tools, listen patiently, and involve speech therapy if necessary.
What document outlines a resident’s right to privacy regarding their medical information?
HIPPA (Health Insurance Portability & Accountability Act)
Give an example of how you can maintain a resident’s dignity during personal care.
Close doors and curtains for privacy, explain what you’re doing, and involve them in their care.
If a resident refuses to take their prescribed medication, what should you do?
Respect their right to refuse, document the refusal, and notify the nurse or appropriate staff.
What is one way to prevent infections while caring for residents?
Practice proper hand hygiene and follow infection control protocols.
What organization protects residents’ rights in long-term care facilities?
The Long-Term Care Ombudsman Program.