All about Ombudsmen
An Ombudsman is...
What is a "Citizen Representative" or "An advocate".
Pennsylvania Ombudsman are trained individuals who advocate to resolve complaints on behalf of people who receive long-term care services.
This is the right to Choose the food you want to eat, when you want to eat it, as you would in your own home
What is Food Choices
You have the right to be treated with dignity and respect, including the right to be free from ____, which can include verbal or physical.
What is freedom from Abuse
True or False? You have the right to Good medical services and Appropriate Health Care
True
True or False. You have the right to refuse visitors
What is True
The cost to use Ombudsman services
What is free
Food should taste good as well as be good for you
What is right to nutritional meals that taste good
You have control over the volume level just as you would in your own home, this is the right to comfortable _____ _____
What is Sound Levels
You have the right at any time to ask questions about a _____ offered to you
What is Medication
You have the Right to Freedom from Unnecessary Medications
You have the Right to private telephone conversations, which goes along with the Right to Private ______
What is Communication
An Ombudsman provides _______ to residents and family about rights, procedures and additional resources within the facility or community
What is Information
This is your right to a variety and choice of beverages
What is Right to Ample Fluid
You are in charge of your own life and your own ____ plan
What is Care
You have the Right to _____ Medication or Treatment
What is Refuse
You have the right to ___ or talk with any one you choose
What is Meet
This is the Right to Communicate with Persons of your Choice
An Ombudsman Investigates concerns and works to resolve issues that may involve a _____ in a long-term care facility
What is Resident
This is the right to choose foods that you enjoy with advice from your doctor to have a diet that will keep you healthy
What is Right to Special Diet
Care communities focus on residents as customers, this includes prompt effort to resolve _____ concerns
What is Resident
You have the right to choose your own ___
(another word for this could be Doctor)
What is Physician
You have the right to a safe ____ to store or display your personal belongings
What is Space or Place
An ombudsman offers consumer education programs and carries out training for _____ ______
What is Facility Staff
Residents have the right to choose something different at meals even if it goes against their ordered diet. True or False?
What is True
Assistive ____ support your independence and quality of life
What is Devices
You have the right to Proper Assistive Devices
This is the Right to be fully informed about the state of your health
What is Right to Information about Health Status
Describe a situation that you have the right to privacy
What is: During Care, visits, and whenever you want it