Definitions of Abuse
The willfull infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish
What is abuse
Who must report suspicion of abuse?
What is all employees
A resident or family may formally file this if they feel their rights have been violated
What is a grievance?
A patient who states he is not going to take insulin even though he is diabetic is expressing and using this resident right.
What is the right to refuse.
True/ False:Speaking about one resident in front of another resident is acceptable.
False
Includes hitting, slapping, pinching and kicking.
What is physical abuse
If two residents are physically fighting, what should the first response of staff be?
What is attempt to seperate residents
Who may contact the ombudsman?
Families and/or staff
A device that could cause harm, injury or even death if used improperly is a violation of what resident right?
What is the resident has the right to be free from physical or chemical restraint
True/False: A resident has the right to visit anyone they would like even if the DPOA doesn't want them to?
True
A DPOA can request the visit(s) be supervised. The DPOA can obtain a PPO (personal protection order) from the court so an individual can not visit their loved one.
Threats of harm or saying things to frighten a resident
What is verbal abuse
Staff should always do this before entering a resident's room?
What is knock and introduce yourself
What does the ombudsman do?
Advocates for the rights of residents.
Encouraging residents to dress in their own clothes as appropriate to the time of day is expressing this resident right.
What is the right to self determination or choice
True/False: It is acceptable to borrow a sweater from another resident.
False
Separation of a resident from other residents or from their room or confinement to their room.
What is involuntary seclusion
The ability for residents to be able to make their own daily decisions and choices
What are resident rights
Where is information about our local ombudsman located?
If a resident tells you, during a meal, that they don’t want their toast, that they want crackers instead what resident right are they exercising?
What is it is their right to request alternate foods
(It is our responsibility to meet their requests)
True/False: Verbal abuse is teasing a resident to the point they do get upset.
True
The deliberate misplacement, exploitation, or wrongful, temporary or permanent use of a resident's belongings or money without the resident's consent.
What is misappropriation of Resident Property
What is the time frame for reporting an event which results in serious bodily injury
Immediately
Who is our local ombudsman?
Who is Jeanine Homeman
Calling a resident by the name they prefer to be called is what resident right?
What is the right to dignity and respect
True/False: Resident rights must be honored at all times.
True