Account
A lease/deed and copy of DL/ID
What is documents needed to verify ownership for an account?
Clearwater
What is our online payment vendor?
Cost of a tag or interrupt fee
What is $25
Minimum usage amount billed for water
What is 2000 gallons?
Pictures are required when completing this each month
What is reading a meter?
Amount of time required to set up service without incurring additional fees.
What is 2 business days?
Credit cards, checks, cash, money orders, and Autodrafts
What are acceptable payment options?
Can be returned after 12 consecutive months of good payment history.
What is a service deposit?
Beginning amount of waste water charged when an account first opens.
What is 8000 gallons?
Type of leaks that are not eligible for adjustments.
What are pool and irrigation leaks?
The security level of an account unless otherwise requested
What is confidential?
Options for deposits on apartments
What is surety bonds or $75 per unit?
The fee amount for an NSF charge.
What is $35?
Cost of an extra bin each month
Must be checked prior to putting in a High Bill Complaint
What is checking the audit report?
This cannot be returned until an account is closed
What is a commercial deposit?
The maximum amount to set up payment arrangements
What is 10 days?
1 year, or 2 in 5 years
What is the maximum amount of courtesy adjustments?
Requested when a citizen's doctor says they need assistance with the trash bins
What is a special collections sticker?
7 days after a yellow tag is delievered.
What is an interruption fee?
Deposit amount required to start services
What is $75 or $100
Voided checks and 2 months processing time
What is required to set up autopay?
Recommended after 2 or more interruptions in a rolling year.
What is an additional service deposit?
Different set of charges during the months of April-October
What are summer rates?
Starts at 5pm every day
What is after hours/on-call?