Resolution Center
The location that comes up first when selecting Dispute and Lost/Stolen.
What is the Worklist?
The KB name that should always remain open.
What is Fraud Resolution Center - Visa Workflow No Adjust?
This reason code is used for a MOTO transaction.
What is a 10.4?
This case state allows for the review before processing a chargeback.
What is 288?
CB refers to this.
What is a Chargeback?
The tab that allows an agent to verify if the client is a Rebill or Non-Rebill client.
What is Client Business Variable?
The KB name to find if a client is a Letters Client.
What is Resolution Center - Client Business Variables- Letters, Rebill and Chargeback Minimum / Letter Types?
The number of chargebacks that are allowed for processing on an account for MOTO transactions.
What is 35?
This case state allows for the review of locating a posted transaction.
What is 212?
The full name of SLR.
What is Second Level Review?
The tab that can be used to verify the chargeback was processed.
What is the Financials?
The KB name that will assist once a Matching Merchant Credit SLR has been approved.
What is Fraud Resolution Center - Merchant Credit?
What is 75 days?
This case state allows for the review after pre-abitration timeframes have expired.
What is 297?
What is CHL?
The location to pull a single case to search.
What is Item Query?
The KB name where the agent can perform a Transaction Inquiry search.
What is Fraud Resolution Center - Visa Actions?
The digit(s) that protect the merchant as Verified by Visa.
What is 5 and 6?
This case state allows the agent to help restart the fraud reporting process again for a transaction.
What is 211?
The REV within a case alerts the agent to this.
What is a Merchant Credit?
The tab used to help when creating cases with multiple posting for one ATH.
What is the Questionnaire?
What is Resolution Center - Second Level Review Request?
The location for finding the the true AVS.
What is Visa?
This case state allows the agent to review a New Dispute/Draft Case.
What is 210?
The unabbreviated term for MCC.
What is Merchant Category Code?