Princess Senses the mangrove
There are ______________ suites and ___________on Princes Senses the Mangroves?
401
14 over water villas
How many suites are there on Princess Grand Jamaica?
590
When putting a caller on hold, what do you need to say or ask?
May I place you on hold for a brief moment please?
What is the opening times for the Lobby Bar & the Illusion night Club?
Lobby Bar- 1pm-9pm
Illusion Night Club- 11pm-2am
what is the golden Rule?
Customer is King. You only have one chance to make a first impression
There are __________________ Bars on Princess the Mangroves?
8
Name the Buffet restaurants on Princess Grand Jamaica
The Food Market Buffet grand Jamaica
The Reef restaurant
Name the 4 steps when answering inhouse calls.
1)Greet the caller.
2) Clearly identify the department.
3) State your name.
4) Offer assistance.
Which bar is the waiting area for Il Palazzo & El Delirio?
Divino Bar
what is Customer Service Excellence?
Consistently meeting Customers expectations. Great Customer Service is personalized and empathetic
Food Market Buffet Senses
How many suite categories are there on Princess Grand Jamaica?
11
How many times is the phone expected to ring before answer
3
What is the opening time for the food truck?
10am-6:30pm
What is the Starr Medel Methodology?
S-Start Connection
T-Take action & Explain
A-apologize
R-React
R-Report & call back
How many Overwater villas with infinity pool are there on Princess Senses the Mangroves?
12
How Princess Overwater villas are there on Princess Grand Jamaica?
ZERO
Why is Telephone etiquette important?
It represent yourself and your business to customers and coworkers through telephone
True or False. Robert's Flame restaurant is reservation only
False
Explain the 5feet rule.
When customers are 5 feet away from you, greet them verbally with Good morning, Hello, Guest name if known, etc
Which Suite category offers 1-hour Complimentary Massage in Suite or Shy Terrace?
Platinum two Bedroom Presidential Suite
Name all the bars on Princess Grand Jamaica
Lobby Bar, Blue Mountain coffee shop, Oasis Beach bar, Moonlight bar, Aqua Pool snack bar, Divino Bar, Green bar Platinum bar
what are the 4 steps for the correct sitting posture?
Back Erect
Shoulder Straight
Head Straight
Feet Straight on the floor or in a cross position
Which bar is the waiting area for Jamrock & Fusion 360?
Green Bar
Explain the 10feet rule?
When customers are 10 feet away from you, use a non-verbal greeting such as a smile.