The Club
Who is UVC International, the Club?
b. Servicing company for resorts all in Mexico
What is the best way to contact HR/Facilities?
b. Email: #Fastlane - in the subject line
Who are the owner(s) of The Villa Group?
Fernando Gonzalez
Luz Marie Torres
Owen Perry
True or False: The Contracts Team talks to members over the phone.
False
What does RCLIFE stand for?
Resourceful - Communicate - Lead - Integrity - Fun - Empower
What is the Eagle’s Wings Foundation?
A nonprofit that benefits charities in Villa Group communities.
Who do you submit to when requesting IT assistance?
ServiceDesk
Which property is currently rated as a 5-Diamond resort?
Hotel Mousai
Which department is responsible for working with the Points Reconciliations?
Admin
Who is the COO and who is the CFO of ResortCom?
COO: Dennis Morrissey
CFO: Dennis Hershey
Where does the UVC International team work (which office onsite)?
6870 Corporate Accounting Building
What is the deadline for Time Sheets to be approved by?
b. Monday by 10:00AM
How many points must a 5-star Elite Member have in this tier?
10,000-14,999
True or False: Credit Cards Department can increase an amount that was charged, if there was an error made by the agent.
FALSE
How many customer-facing departments does ResortCom have?
5: Member Services, Hotels, Pre-Arrival, Welcome Calls, Loan Servicing
What is the newest resort that opened up in 2020?
Garza Blanca Cancun
How long do you need to be employed to qualify for FMLA?
d. 1 year and 1250 hours
What is the full name of the newest property opening soon in Los Cabos?
Villa La Valencia
How often does the Cash Department send the checks received at the office to the bank to be deposited?
a. Once a week
b. Three days a week
c. Everyday
c. Everyday
ResortCom's headquarters moved from __________ to _____________ in year _________.
ResortCom's headquarters moved from San Diego to Las Vegas in year 2011.
When does the Member Rental Program open each year?
October 1st
How many teams are there in IT?
Bonus: Guess the names of the teams for an extra 500 points!
5
Bonus: Database, Infrastructure, Management, QA, and Development
Name 2 out of the 3 Pirate ships in Puerto Vallarta, Cabo San Lucas and Cancun.
PV: Marigalante
Cabo: Buccaneer Queen
Cancun: Jolly Roger
1. What is the posting reference for a loan check deposited by our Service Provider in California?
C. LOCKBOX
What year did we merge into ResortCom International?
2003